Service Desk Analyst

Hilco Vision is searching for an experienced Service Desk Analyst to work within our Fairfield, OH facility. You will serve as the first point of contact for employees seeking technical support and help maintain reliable, secure, and productive day-to-day operations. You will diagnose and resolve hardware, software, and network issues across Windows, Mac, and mobile environments; document and manage requests in Jira; escalate complex incidents; and strengthen support processes, technical documentation, and the overall user experience. This role will work on-site in our Fairfield, OH facility M-F 8am-5pm.

Please note that we are not able to consider candidates requiring sponsorship for this role.

If you’re up for the challenge, we’d love to hear from you!