Digital Response Agent, M&S Technologies

M&S Technologies, a division of Hilco Vision, is searching for a skilled digital response agent to join the team! They will provide consistent, high-quality customer service through assigned digital communication channels. This role responds to customer inquiries, supports order-related needs, and shares accurate product and promotional information. The DRA works within established procedures and service expectations, collaborates with customer service, order management, regulatory, and sales partners as needed, and escalates complex issues to the appropriate resource or supervisor.

This role is on-site in Niles, IL, M-F 8am-5pm. 

Please note that we are not able to consider candidates requiring sponsorship for this role.