Hotel Guest Services/Registration Representative

Job Title: Hotel Guest Services/Registration Representative Job Summary: We are seeking a welcoming and personable Guest Services/Registration Representative to serve as the first point of contact for our valued guests. In this role, you'll ensure a seamless and enjoyable check-in/check-out process, provide excellent customer service, and address guests' needs with a warm, can-do attitude.

Your goal will be to create a memorable experience that exceeds expectations and reflects our commitment to hospitality excellence.

Key Responsibilities

Greet guests warmly and provide prompt assistance during the check-in and check-out process. Accurately process reservations, payments, and guest information using our hotel's software. Answer inquiries about hotel services, amenities, and local attractions, providing tailored recommendations as needed. Resolve guest concerns or complaints professionally, ensuring a high level of satisfaction.

Coordinate with other departments, such as housekeeping and maintenance, to fulfill guest requests. Promote special packages or upgrades to enhance the guest experience. Maintain knowledge of the hotel's safety policies and procedures, addressing emergencies calmly and effectively. Handle phone calls and emails with professionalism and efficiency.

Qualifications

High school diploma or equivalent; additional hospitality training or education is a plus. Exceptional interpersonal and communication skills. Friendly demeanor with a strong focus on customer satisfaction. Proficiency in computer systems and reservation software. Ability to multitask and remain organized in a fast-paced environment.

Flexibility to work varying shifts, including evenings, weekends, and holidays. Uphold professional attire and grooming standards to represent the brand consistently and positively. The Blennerhassett Hotel and Spa is an Equal Opportunity Employer.