Key Holder

Responsibilities

Transform each client experience into passional moments by creating a high customer satisfaction Create a long-term authentic bond with clients by making them feel the experience is truly about them Demonstrate active leadership on the selling floor, to drive individual and team objectives and be accountable for sales results Provide excellent and specialized customer service by creating emotionally enriched relationships with clients Develop and nurture meaningful and loyal client relationships through personal connections and CRM initiatives Manage and drive sales by understanding client desires and creating a hand-crafted experience for the client to achieve the best sales performance Build and maintain relationships with fellow advisors by instilling a sense of belonging and a positive, forward-thinking mindset Be a mentor to the team by proactively offering insights, reflections, and experiences to your colleagues Become a role model for other staff by performing customer service duties in exemplary fashion, including when implementing the customer service skill check sheet and other tools.

Constantly maintaining customer service skills by analyzing customer service practices. Maintain a plan to achieve personal sales objectives and matching or exceeding a predefined sales target, Verify sales performance and considering how best to improve it. Take the initiative to win new customers and never judging customers by appearance.

Contribute to the team by performing supplemental duties and supporting customer service Extend communication among staff via supervision and education to ensure a positive workplace mood.

Qualifications

Previous experience in luxury retail Proven track record of successful sales generation, building and developing client relations Results-driven and customer focused Strong communication skills (verbal, in person, via email, SMS, etc.) Strong attention to detail Proficient computer knowledge (MS Word, Excel and Outlook) Transform each client experience into passional moments by creating a high customer satisfaction Create a long-term authentic bond with clients by making them feel the experience is truly about them Demonstrate active leadership on the selling floor, to drive individual and team objectives and be accountable for sales results Provide excellent and specialized customer service by creating emotionally enriched relationships with clients Develop and nurture meaningful and loyal client relationships through personal connections and CRM initiatives Manage and drive sales by understanding client desires and creating a hand-crafted experience for the client to achieve the best sales performance Build and maintain relationships with fellow advisors by instilling a sense of belonging and a positive, forward-thinking mindset Be a mentor to the team by proactively offering insights, reflections, and experiences to your colleagues Become a role model for other staff by performing customer service duties in exemplary fashion, including when implementing the customer service skill check sheet and other tools.

Constantly maintaining customer service skills by analyzing customer service practices. Maintain a plan to achieve personal sales objectives and matching or exceeding a predefined sales target, Verify sales performance and considering how best to improve it. Take the initiative to win new customers and never judging customers by appearance.

Contribute to the team by performing supplemental duties and supporting customer service Extend communication among staff via supervision and education to ensure a positive workplace mood. Previous experience in luxury retail Proven track record of successful sales generation, building and developing client relations Results-driven and customer focused Strong communication skills (verbal, in person, via email, SMS, etc.)

Strong attention to detail Proficient computer knowledge (MS Word, Excel and Outlook)