CST Working Supervisor

SUMMARY: To provide leadership for the Customer Service Team which includes customer service, estimating, job planning, prepress, and plating. DUTIES AND RESPONSIBILITES include the following. Other duties may be assigned.

• Coordinate the movement (traffic) of projects through estimating, planning, prepress, plating, and customer service to meet promises made for customer project schedules.
• Ensure customer expectations, schedules, and production rates are being met for all functions and shifts in the department.
• Ensure that estimates, proofs, and plates for press are accurately prepared and timely produced.
• Ensure that all equipment is maintained and is in the best mechanical condition, including a preventative maintenance program for the plate processor.
• Coordinate production expectations with second shift plant manager and second shift operators.
• Work with job planners, estimating and other Second shift working Supervisor to provide prepress solutions for current or potential projects.
• Ensure paper inventory standards are followed by all staff members and physical inventory is taken and reported monthly in accordance to Business Office’s expectations.
• Maintain an organized office and system of responding to employees, customers and vendors.
• Maintain a system for ordering needed supplies in a timely manner and completing needed purchase orders.
• Ensure that departmental supplies are stored in an organized manner.
• Embrace Lean initiatives.
• Ensure that all employees in department are cross-trained 3 deep in primary duties.
• Conduct daily huddle meetings.
• Maintain a vacation schedule for all CST employees.
• Ensure that standard work documents and procedures are documented in a continually up-to-date process.
• Plan and authorize overtime as needed for hourly employees.
• Email Attendance group with the name of any employee that calls off from work.
• Provide feedback to Manager on employee reviews.
• Review and train on all Purple X or House Error reports to ensure that all job ticket information is communicated in an error-free manner.
• Coordinate FSC approvals, activities and record retention for all FSC jobs.
• Ensure that all departmental employees have a job description.
• Assure that all work areas are clean and orderly.
• Ensure that company policies and procedures are followed.

EDUCATION

• Excellent written and oral communication skills.
• Excellent computer skills gained either through formal study or job experience in MS Office, internet, email, and Monarch system.
• Solid understanding of prepress, printing, graphic arts and variable print workflow gained either through formal study or job experience.

REQUIREMENTS

• Must be able to cooperate with co-workers and co-supervisors.
• Ability to read and understand job tickets, proofs and all other job related paperwork in English.
• Must have good decision making skills and a willingness to assume responsibility for the work produced by the department.
• Must keep confidential matters confidential.
• Must be dependable and have the ability to pre-plan.
• Must look for ways to save money for Hopkins Printing and for our customers.
• Must set a high standard of conduct that represents the Hopkins Printing Mission Statement.
• Must be able to work in-person, in the plant, during scheduled work hours