Front Desk Administrator

Description Forward Health is seeking a dependable, organized, and compassionate Front Desk Administrator to join our team. In this role, you’ll help create a welcoming environment for clients, support daily operations, and facilitate communication across departments. The ideal candidate is professional, attentive to detail, proactive, and comfortable managing multiple responsibilities in a fast-paced setting.

Join us in making a meaningful difference in the lives of individuals on their recovery journey!

Requirements

Responsibilities

• Greet and assist clients, visitors, and staff in a professional and welcoming manner.
• Answer incoming phone calls and direct them to the appropriate department.
• Coordinate with Admissions and Clinical teams to ensure smooth client transitions.
• Schedule new client admissions and appointments.
• Monitor facility cameras to support client accountability, safety, and adherence to daily schedules.
• Assist in coordinating client movement and communicating scheduling needs.
• Maintain organization and efficiency throughout daily front desk operations.
• Handle confidential client information in accordance with HIPAA and facility policies.

Qualifications

• Strong communication and organizational skills.
• Ability to multitask in a fast-paced environment.
• Dependable, punctual, and detail oriented.
• Comfortable working with individuals in substance use disorder treatment.
• Strong interpersonal skills and ability to maintain professional boundaries.
• Basic computer skills and ability to learn scheduling and client management systems.
• Previous experience in healthcare, behavioral health, customer service, or administrative support preferred.