Credit Officer- ( Collection & Recovery )

Job Purpose To ensure timely collections and effective credit control by managing overdue accounts, resolving payment issues, and maintaining accurate customer credit records.

Responsibilities

Collaborate with the sales and finance teams to resolve customer billing or payment issues. Monitor outstanding receivables and follow up on overdue accounts. Collaborate with the sales and finance teams to resolve customer billing or payment issues. Participate in the review and update of credit policies and procedures.

Build and maintain good relationships with customers while safeguarding the company’s financial interests. Maintain up-to-date customer credit files and ensure proper documentation. Ensure compliance with internal controls and company credit management standards. Knowledge & Experience 4–7 years in collections, credit management, or receivables management, preferably in telecom, consumer electronics, or microfinance.

Proven experience managing a small team of tele-callers or collection agents. Experience with digital finance platforms is highly desirable. Bachelor’s degree in finance, Business Administration, Accounting, or related field.