IT Helpdesk Apprentice

At DISConsulting IT, we provide top-quality IT services and are committed to delivering exceptional customer experiences. We are focused on further enhancing our service delivery capabilities and solidifying our position as a leading IT service provider for small and medium-sized enterprises, charities, and non-profit organisations.

Responsibilities

Provide first- and second-line technical support to end-users, troubleshooting and resolving hardware and software issues Contribute and work within projects to ensure successful execution within defined deadlines, contributing to the smooth implementation of IT solutions for our clients Install, configure, and maintain operating systems and software applications Participate in client meetings, including face-to-face interactions, and pre-sales activities, providing technical expertise and building strong client relationships Monitor and maintain computer networks Analyse system logs and identify potential issues or trends Collaborate with other IT teams to resolve complex technical problems Assist in the development and implementation of IT policies and procedures Required skills: About to work from the office everyday Have a valid full UK driving license Live within 45 minutes of RG24 9RA Happy to undergo a basic DBS check About to join our on-call rota (Monday – Sunday) for out-of-hours support, inconvenience payment & overtime paid Standard entry requirements: 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship in a similar subject Non-standard entry with work experience: Relevant qualifications and/or work experience will be considered for applicants with potential to benefit from the programme.

Working hours: Monday to Friday from 8:30am to 4:30pm, with a 30-minute lunch break Benefits: Company pension Free onsite parking Training / certification Access to health and wellbeing services Tea, coffee, and biscuits Regular socials and meals Future prospects: You will be working with the IT manager supporting a large number of employees and grow solid skills to become a fully trained IT technician.

If we are the right fit for one another, a full time tole may be available for you after the apprenticeship. About QA: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed.

Interested? Apply now!