IT Cloud Support Apprentice

For 17 years, NEXUS/HDC has been delivering digital clinical solutions to healthcare organisations around the world. Our solutions are used by 146 organisations across the globe, joining up healthcare organisations and hospital departments to improve the patient experience.

About the role

This is an entry-level role designed for individuals passionate about technology and eager to develop a solid foundation in IT infrastructure. You will support the IT team by assisting with basic troubleshooting tasks, configuring systems, and maintaining various IT environments under the guidance of experienced professionals.

Your role

will involve learning and applying core principles of IT, cloud computing, networking, and operating systems. Part of the role involves getting our medical hardware devices ready to be sent to the customers which will include some building and assembling of peripheral elements and testing the devices to check they are suitable for dispatch.

You will gradually develop skills that enable you to communicate effectively with team members and eventually manage tasks independently, following appropriate training and mentoring.

Responsibilities

Provide initial technical support under supervision for various IT systems and environments Document basic procedures, fixes, and configurations under guidance Assist in configuring, managing, and troubleshooting basic Azure Cloud services Support the configuration and management of firewalls and VPNs Assist in troubleshooting basic networking and virtualisation issues Support basic maintenance tasks within VMware ESXi environments Assist in providing support for Windows Server and desktop environments Help administer basic tasks within Active Directory/Azure Entra ID, including user security settings and permissions Assist with administration tasks in Microsoft 365, including Multi-Factor Authentication (MFA) setups and user permissions Device provisioning and testing of medical hardware devices, including some building/assembling of peripheral elements Quality control of hardware products Maintaining accurate and up-to-date records of device details Required skills: Basic understanding of IT infrastructure concepts and eagerness to learn Analytical thinking and problem-solving aptitude Effective communication and interpersonal skills Strong organisational skills and attention to detail Basic familiarity with Windows operating systems Strong interest in cloud solutions, networking, and operating systems The following experience is desirable (but not essential): Previous experience or exposure to IT support environments, either through work experience, projects, or academic coursework Familiarity with cloud platforms such as Microsoft Azure or similar Basic understanding of networking concepts (e.

g., IP addressing, DNS, DHCP) Awareness of virtualisation technologies (VMware, Hyper-V) Exposure to Microsoft 365 administration tasks An interest in IT hardware (e.g., experience of building or fixing own pc) Ability to follow technical instructions Experience of working in a busy office environment would be advantageous, even if only during work experience placement The entry requirements for this programme are as follows: 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship in a similar subject Working hours: 35 hours per week Benefits: Earn while you learn with a fully funded Level 3 Azure apprenticeship Gain hands-on experience with Azure, Microsoft 365, and IT infrastructure Learn from experienced IT professionals through structured mentoring Support technology used across NHS and private healthcare organisations Develop valuable cloud, networking, and cybersecurity skills Build a strong foundation for a long-term IT career Future prospects: 90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.

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