Overnight Supervisor

Job Details: Job Location: Learning Center

• Springfield, PA, Position Type: Full Time, Salary Range: Undisclosed, Job Shift: 3rd Shift, SUMMARY: The Overnight Supervisor (OS) oversees and manages up to five (5) Community Living Arrangement (CLA) homes under Pennsylvania Office of Developmental Programs (ODP) 6400 regulations, supporting individuals who have intellectual and developmental disabilities (IDD), complex medical needs, physical disabilities, and mental illness. The OS manages all aspects of the home(s) during their assigned shift maintaining a clean, safe, and orderly environment for individuals with tasks including, but not limited to, supervising, training, and coaching staff, working alongside Direct Support Professionals (DSPs) to ensure health and cleanliness, auditing documentation and mentoring staff on how to appropriately document in the electronic record system, maintaining appropriate staffing levels, conducting inventories to ensure supplies are ordered and onsite, conducting environmental and safety walkthroughs, safety drills, and van safety checks. This position monitors and promotes the safety and health of all individuals and staff by ensuring compliance with all CADES policies and procedures, state regulations, accrediting measures, and insurance standards. This role is regularly scheduled third (overnight) Monday-Friday with periodic weekend on-call shifts. Regular, physical attendance at a CADES location Monday through Friday is required.

DUTIES AND RESPONSIBILITIES

Provide supervision of assigned staff in the areas including, but not limited to, recruitment, selection, leadership, coaching, training, performance management, promotion, discipline, and termination. Address positive and negative performance with consistency, immediacy, and respect to ensure staff is performing to program expectations and providing high-quality support to individuals.

Work with, understand, and comply with terms and conditions of collective bargaining agreements (CBA) within a unionized environment with tasks including but not limited to adherence to scheduling procedures, processing transfers and promotions, administering disciplinary actions, adjudicating grievances, where appropriate, etc.

Role model effective service delivery, communication, and problem-solving skills with all stakeholders both internal and external. Monitor staff schedules for the group homes and ensure staff are following the schedule and that schedules align with needed staffing ratios; proactively communicate with the Treatment Manager, Overnight Supervisor, scheduling team and medical appointment team to ensure there are no gaps in support for the residents served; has knowledge of and implements backup plans in homes when dealing with emergencies that impact staffing ratios.

Monitor the due dates and completion of Relias training and communicate to staff if assigned training is coming due or has lapsed to ensure completion and compliance with requirements. Complete orientation for any new direct support professionals and work alongside DSPs to coach and model all needed direct care skills utilized to work effectively in the home; confirm skill mastery and perform regular reviews, refreshers, and assessments to ensure staff have and demonstrate skills required to effectively support individuals.

Participate, as requested, in scheduled monitoring with Supports Coordinators and county entities, assist with monitoring preparation by providing information, and address concerns to ensure appropriate levels of support for individuals. Participate, as requested, in all programmatic meetings including individual service plan (ISP) and team meetings, monthly medication meetings, behavior management meetings, and collaborative care meetings to ensure high quality, appropriate care for individuals.

Participate in on-call responsibilities as assigned. Collaborate with the Treatment Manager and Program Manager to complete performance evaluations for DSPs who may work multiple shifts. Communicate regularly, timely, comprehensively, and effectively with staff to ensure integrity and fidelity of all program requirements by participating in house meetings, through check-ins, and following up in emails to reinforce what was discussed and expected.

Review and analyze documentation completed by staff to ensure compliance and retrain staff as needed for concerns. Train staff working in the home to ensure they understand each individual’s ISP. Complete audits of required documentation, physical plant conditions, safety requirements, durable medical equipment (DME), and vehicle conditions, to ensure compliance with the health and safety of individuals, the physical plant, vehicles, and DME.

Operate agency-provided vehicles and ensure the safe transportation of individuals served, including following required safety and wheelchair securement procedures for mobility devices. Perform other duties as assigned.

Qualifications

Education/Experience/Skills Requirements High school diploma or graduate equivalency diploma; bachelor’s degree in Human Services or related field preferred. Three (3) years’ experience working with individuals living with multiple disabilities, including a strong understanding of the safety and communication support required for individuals with physical disabilities.

Two (2) years demonstrated experience in the supervision of staff in areas including, but not limited to, recruitment, selection, leadership, coaching, training, performance management, promotion, discipline, and termination. Previous experience working in and managing a unionized workforce. Knowledge of Pennsylvania Department of Public Welfare 6400 regulations.

Demonstrated ability to work in a fast-paced environment and effectively prioritize tasks. Demonstrated strong attention to detail. Demonstrated ability to work effectively as part of a team. Demonstrated strong time management and organizational skills. Demonstrated excellent judgment with the ability to independently solve problems and make decisions with little or no need for direct supervision.

Demonstrated ability to anticipate changes and/or identify issues and take appropriate and effective actions. Excellent customer interaction, collaboration, and written and verbal communication skills. Demonstrated intermediate experience with Microsoft Office applications, including Word, Excel, Outlook, SharePoint, and PowerPoint.

Experience using electronic management/electronic records systems; Therap preferred. Must be able to perform CPR, First Aid, and crisis intervention using agency-trained protocols. Must possess a current, valid driver's license in the state of residence, have a minimum of three (3) years of driving experience within the United States, and have an acceptable driving record, which will be assessed through a review of the Division of Motor Vehicles (DMV) record.

Available for weekend work as needed and scheduled. Ability to attend meetings off site as necessary.