Senior Program Director

Job Details: Job Location: Learning Center

• Springfield, PA, Position Type: Full Time, Salary Range: Undisclosed, Job Shift: Day, SUMMARY: The Senior Program Director provides oversight, direction, and strategy to the staff supervising and managing the residential homes in CADES Community Living Arrangement (CLA) program. The Senior Program Director creates and upholds practices that demonstrate consistency in communication, shared language, procedures, and decision-making through oversight and leadership of assigned Program Directors. Their focus is on ensuring a productive team and outcomes that demonstrate respect and trust to move toward growth. The Senior Program Director recruits, leads, coaches, and develops the CLA management team that oversees the direct support staff and delivery of services in home and the community. Regular, physical attendance at a CADES location Monday through Friday is required.

DUTIES AND RESPONSIBILITIES

Provide supervision of assigned staff in the areas including, but not limited to, recruitment, selection, leadership, coaching, training, performance management, promotion, discipline, and termination. Works with, understands, and complies with terms and conditions of collective bargaining agreements (CBA) within a unionized environment with tasks including but not limited to adherence to scheduling procedures, processing transfers and promotions, administering disciplinary actions, adjudicating grievances, where appropriate, etc.

Establish and maintain practices across CLA homes that uphold a philosophy of positive teamwork and solution-based collaborative problem solving, including, but not limited to: Setting clear, consistent expectations Agreeing upon a shared language and method on how to communicate in a manner that demonstrates respect, trust, logic, empathy, and authenticity Communication that keeps all stakeholders informed on data relevant to their role(s) Using a decision-making process that is consistent with best practices and principles to ensure understanding, responsibility, and accountability Using approaches that encourage team-building and psychological safety where all team members may contribute and have a shared understanding of their value Ensure consistency in written documentation and record retention that align with CADES policies and expectations to record standard operating procedures, how-to guides, training materials, meeting actions, follow up from discussions, and operational guidance.

Provide oversight and coaching to Program Directors on the consistent and proper use of documentation across the CLA including, but not limited to, the use of electronic health records, timekeeping, and learning management systems. Collaborate with Professional Development to implement systems that ensure supervisor competence and confidence in applying learning and skills.

Utilize the “I do, we do, you do” training technique, coordinate the completion of training with direct reports to ensure proficiency is demonstrated, and coach to maintain skills thereafter. Implement quality assurance through a system of skills checks to document assessment of supervisor skills and identify areas for development and coaching.

Oversee incident and risk plans through actions including, but not limited to, leading Program Directors in the knowledge and expectations to manage incidents; monitoring and reporting on programmatic, health and safety standards within the program and following up on areas needing improvement; monitoring timely completion of General Event Reports (GER) and EIM, trends and quality assurance initiative implementation.

Plan and implement, in coordination with CLA executive leadership, comprehensive quality improvement plans including, but not limited to, data collection, analysis, and reporting based on best practices and principles and areas identified for improvement. Ensure program compliance through auditing procedures in relation to CADES policy and procedures, government regulations, and best practices.

Assist in the facilitation of survey processes through program preparation and monitoring in consultation with CLA executive leadership. Create and implement shared leadership plans, structure, positive communication, identifying shared training and development areas and rolling out policies and procedures. Collaborate with training and quality assurance teams to ensure consistency in the application of agreements and best practices/principles.

Provide input, observation, and feedback on onboarding for Program Directors, Program Managers, Treatment Managers, Overnight Supervisors, and Direct Support Professionals (DSP). Evaluate data and provide input for training topics and calendar to best meet the ongoing needs of the CLA. Assist the management team in meeting training compliance requirements related to 6400 regulations.

Collaborate with Human Resources by participating in and providing input on recruitment and retention activities, the performance feedback and evaluation process for CLA staff; drafting and providing verbal and written feedback that is constructive, supportive, timely, clear, and consistent; upholding standard and role modeling behavior using effective supervision strategies including, but not limited to, training, coaching, reinforcing expectations, managing performance concerns, active listening, and addressing positive and negative performance timely with consistency and respect.

Lead the implementation of effective and active programming in alignment with Everyday Lives and Community Rule. Support the CLA administrative on-call rotation, providing high-level support to managers on-call by ensuring consistency in agreements and practices during on-call hours, managing the on-call calendar, providing assistance to the manager on-call.

Performs other duties as assigned Qualifications: Education/Experience/Skills Requirements Bachelor’s degree in human services or related field, or high school diploma or graduate equivalency diploma with equivalent experience. Ten (10) years’ experience working a CLA or related environment. Seven (7) years demonstrated experience in the supervision of staff in areas including, but not limited to, recruitment, selection, leadership, coaching, training, performance management, promotion, discipline, and termination.

Previous experience working in and managing a unionized workforce. Non-profit human services experience preferred. Five (5) years’ experience working in program operations for individuals living with multiple disabilities, including a strong understanding of the safety and communication support required for individuals with physical disabilities.

Demonstrated experience monitoring internal quality management plan metrics and ensuring licensing and state mandated requirements. Demonstrated ability to work in a fast-paced environment and effectively prioritize tasks. Demonstrated strong attention to detail. Demonstrated ability to work effectively as part of a team.

Demonstrated strong time management and organizational skills. Demonstrated excellent judgment with the ability to independently solve problems and make decisions with little or no need for direct supervision. Demonstrated ability to anticipate changes and/or identify issues and take appropriate and effective actions.

Excellent customer interaction, collaboration, and written and verbal communication skills. Demonstrated intermediate experience with Microsoft Office applications, including Word, Excel, Outlook, SharePoint, and PowerPoint. Experience using electronic management/electronic records systems; Therap preferred. Must be able to perform CPR, First Aid, and crisis intervention using agency-trained protocols Must pass and maintain CADES driving and securement and observer certifications.

Must possess a current, valid driver's license in the state of residence, have a minimum of three (3) years of driving experience within the United States, and have an acceptable driving record, which will be assessed through a review of the Division of Motor Vehicles (DMV) record Available for evening and weekend on-call as scheduled Ability to attend meetings off site as necessary