Fulfillment Center Supervisor

The primary purpose of this position is to manage the daily operations of Bay. Port’s Fulfillment Center, part of the omnichannel member operations function. The Fulfillment Center Supervisor oversees the processing of member mail-in correspondence, including but not limited to account maintenance, payments, and inquiries, and assists members with account-related change requests received via mail, phone, chat, SMS/text, and email.

The team also works the fulfillment queue of requests received by Contact Center representatives via phone and makes outbound calls to members to finalize requests.