Operations Manager

Responsibilities

Key Responsibilities

• Own the I2P process for an assigned entity/geography end-to-end — invoice receipt through payment release, query management, and period close — ensuring SLA and control adherence. • Drive governance of the invoice-to-pay control environment: three-way matching, GR/IR ageing, LOA compliance, vendor reconciliation cadence, and audit readiness. • Lead payment proposal review/approval and manage the interface for payment execution, including statutory and click-to-pay/H2H payments. • Manage a team of Team Leads/Assistant Managers — performance management, capacity planning, hiring inputs, and capability building. • Conduct periodic business reviews with internal/client stakeholders on delivery performance, ageing, and exceptions, driving resolution of systemic issues. • Lead month-end and year-end close activities for the process, including accruals, provisioning, and vendor account clearing, and coordinate statutory/indirect tax support. • Drive process improvement, standardisation, and automation (OCR, RPA, workflow) initiatives across the sub-process. • Support transitions/knowledge transfer and process stabilisation for new scope or geographies.