Customer Support

Description ARBITRIP is a growing startup in the travel technology industry. We are passionate about providing our customers with the best possible travel experience.

Requirements

● Minimum of 2 years of experience in customer service/customer relations roles ● Excellent English and Hebrew communication skills (spoken and written). ● Very high level of interpersonal skills and service awareness. ● Technical troubleshooting experience, with familiarity using tools such as Zendesk, Slack ● Ability to work in a fast-paced, dynamic environment and adapt quickly to change ● Team player- ability to work in a team and collaborate with different teams. ● Positive attitude, empathy, and high energy ● Must be available full-time, Sunday - Thursday Job Responsibilities ● Be the main point of contact for our B2C & B2B clients via email, chat, and phone to ensure their success and satisfaction ● Provide effective and efficient problem-solving and support to customers, suppliers, hotels, and internal teams. ● Educate the clients on best practices using Arbitrip platform according to their needs ● Collaborate with internal teams to resolve complex cases ● Troubleshoot and investigate customer-reported issues and escalate when necessary ● Improve customer service and experience through behavior and activity analysis. ● Assist in product design by analyzing customer feedback and creative thinking.

Responsibilities