Manager, Dealer Parts Planning

JOB PURPOSE The Manager, Retail Inventory Management and OE Policy is responsible for helping Hyundai, Kia, and Genesis dealerships optimize their parts inventory so the right parts are available when customers need them. As the business owner and subject matter expert for MOBIS's Retail Inventory Management (RIM) program, this role partners directly with dealerships, supply chain, logistics, IT, field teams, and OEM stakeholders to improve parts availability, inventory efficiency, and overall dealer performance.

This is a highly cross-functional role that combines inventory strategy, analytics, dealer consulting, program management, and continuous improvement. The Manager leverages data, system capabilities, and business insights to improve replenishment strategies, strengthen dealer adoption of inventory management tools, increase off-the-shelf fill rates, and support an exceptional customer and service experience across the dealer network.

Success in this role requires the ability to translate inventory, operational, and dealer performance data into actionable solutions that help dealerships maintain the right parts, in the right quantities, at the right time while minimizing excess inventory investment and supporting OE policy compliance. KEY ACCOUNTABILITIES RIM Strategy, Governance and Administration: Lead the Retail Inventory Management program strategy, administration, governance, and dealer engagement model to improve inventory efficiency, off-the-shelf fill, parts availability, and RIM utilization for Hyundai and Kia dealers.

Dealer Policy, Compliance and Adoption: Develop, maintain, and communicate dealer parts inventory policies, RIM operating guidelines, OE policy alignment, compliance expectations, escalation paths, and field support processes. Monitor dealer compliance and coordinate corrective action, field communication, and dealer coaching where gaps exist.

Inventory Analytics and Performance Improvement: Use dealer and system data to evaluate demand patterns, stocking behavior, phase-in/phase-out logic, order generation, lost sales, emergency orders, obsolescence, parts availability, and inventory efficiency. Turn insights into actionable recommendations for dealers, field teams, and leadership.

Systems, Data Flow and Integration Support: Coordinate with OEM stakeholders, system integration partners, DMS providers, IT, and reporting teams to support accurate data flows, issue resolution, reporting requirements, and integration enhancements between dealer systems, RIM, and OEM platforms. Cross-Functional Dealer and Field Support: Partner with Hyundai, Kia, dealers, Parts Managers, field teams, wholesale business teams, supply chain, logistics, IT, and internal stakeholders to improve stocking performance, replenishment effectiveness, dealer readiness, and adherence to RIM and OE parts policies.

Business Requirements, Enhancements and Executive Reporting: Identify, prioritize, and document business requirements for RIM enhancements, reporting improvements, dealer experience improvements, and policy updates. Create executive-ready reporting and recommendations on RIM performance, dealer adoption, parts availability, fill performance, inventory efficiency, compliance, and system enhancement opportunities.

Strategic Representation and Continuous Improvement: Represent the RIM and OE Policy function in dealer meetings, field leadership discussions, system enhancement reviews, and OEM strategic planning activities. Support cross-functional initiatives that improve dealer customer satisfaction, service lane readiness, parts sales growth, and wholesale/retail parts operating performance.

KEY PERFORMANCE INDICATORS Dealer RIM participation, adoption, engagement, and compliance with RIM operating requirements. Off-the-shelf fill / job fill improvement and overall parts availability at the dealer level. Dealer inventory efficiency, including appropriate stocking levels, inventory turns, days supply, aged inventory, obsolescence, and non-stock / emergency order trends.

Dealer training completion, onboarding readiness, field support effectiveness, and policy clarity. DMS and RIM data quality, integration stability, reporting accuracy, issue-resolution timeliness, and documented system enhancement progress. Parts sales, service lane support, wholesale/retail performance, customer satisfaction, and dealer experience indicators influenced by improved inventory availability.

MAJOR CHALLENGES AND KEY DECISIONS Balance parts availability, dealer investment, obsolescence risk, logistics constraints, and customer satisfaction when establishing RIM guidance and policy recommendations. Influence dealers and field teams without direct control of dealership operations by using credibility, data, business acumen, communication, and change leadership.

Translate complex dealer inventory, demand, DMS, supply chain, and system integration data into practical recommendations for dealers and executive stakeholders. Prioritize RIM system enhancements and dealer policy changes based on dealer impact, operational feasibility, compliance requirements, and business value. Resolve escalated dealer concerns related to stocking recommendations, system logic, policy interpretation, data accuracy, and replenishment outcomes.