IT Manager

IT Manager Position Summary MTI is seeking a hands-on and strategic IT Manager to lead the organization's technology infrastructure, cybersecurity, business applications, and IT operations. This role is responsible for ensuring reliable, secure, and efficient technology solutions that support business growth and operational excellence.

The IT Manager will partner with leaders across the organization to identify technology needs, drive innovation, improve business processes, and implement solutions that enhance productivity and decision-making.

Key Responsibilities

IT Infrastructure & Operations Manage and maintain the organization's IT infrastructure, including servers, networks, email systems, cloud platforms, software, hardware, laptops, desktops, and mobile devices. Ensure system reliability, uptime, performance, and security across all locations. Administer Microsoft 365, user accounts, permissions, licensing, and collaboration tools.

Oversee system backups, disaster recovery planning, and business continuity initiatives. Monitor system health and proactively address performance and security issues. Cybersecurity & Risk Management Lead cybersecurity initiatives, policies, and best practices. Manage endpoint protection, network security, access controls, and vulnerability management.

Maintain cybersecurity awareness and training programs for employees. Develop and support incident response plans and security procedures. Ensure compliance with company security standards and data protection requirements. Business Applications & Technology Strategy Support and optimize ERP, CRM, business intelligence, and operational software platforms.

Partner with business leaders to evaluate technology needs and identify opportunities for process improvement. Research, recommend, and implement new technologies that improve efficiency and support company growth. Lead IT strategy development, technology roadmaps, and annual planning efforts. Support reporting, analytics, and business intelligence initiatives.

Project Management & Vendor Management Lead technology projects, system upgrades, migrations, deployments, and infrastructure improvements. Coordinate with internal stakeholders and third-party vendors to ensure successful project delivery. Evaluate vendor performance, contracts, software licensing, and service agreements.

Conduct cost-benefit analyses and recommend technology investments. Manage IT budgets and ensure effective use of company resources. User Support & Team Leadership Provide leadership and support for daily IT operations and help desk activities. Troubleshoot and resolve complex technical issues. Develop technology standards, documentation, and procedures.

Train employees on software, hardware, cybersecurity, and productivity tools. Foster a customer-service-oriented IT culture that supports organizational success.

Qualifications

Bachelor's degree in Information Technology, Computer Science, Management Information Systems, or related field preferred. 5+ years of progressive IT experience, including infrastructure, systems administration, cybersecurity, and project leadership. Experience administering Microsoft 365, cloud technologies, servers, networks, and business applications.

Strong understanding of cybersecurity principles, data protection, and IT governance. Experience leading technology projects and managing third-party vendors. Knowledge of ERP systems, business intelligence tools, and enterprise software platforms preferred. Strong analytical, project management, communication, and problem-solving skills.

What Makes You Successful Strategic thinker with a continuous improvement mindset. Ability to balance day-to-day operational support with long-term technology planning. Strong leadership and relationship-building skills. Excellent communication with both technical and non-technical stakeholders. Highly organized with the ability to manage multiple projects and priorities.

Proactive, adaptable, and customer-focused. Why Join MTI? ✅ Competitive Salary ✅ Medical, Dental & Vision Insurance ✅ Life Insurance ✅ 401(k) Retirement Plan ✅ Profit Sharing Program ✅ Health Savings Account (HSA) ✅ Generous Paid Time Off (PTO) ✅ Tuition Reimbursement ✅ Employee Wellness Programs ✅ Opportunity to Lead Technology Strategy and Innovation ✅ Collaborative and Growth-Oriented Culture MTI is an Equal Opportunity Employer.