Customer Service Advisor

3-Month Contract with a Local Authority Umbrella Rate: £14.36 per hour umbrella Summary We are seeking a Customer Service Advisor. You will provide a seamless service by handling a diverse range of enquiries via face-to-face, telephone, email, live chat, and SMS.

Responsibilities

Answer all enquiries in a timely, courteous, and professional manner, ensuring customer needs are understood and followed through to conclusion. Handle complex contacts and provide advice within service areas such as Council Tax, Benefits, Social Services, Registrars, and Environmental. Work as part of a team to handle difficult or sensitive issues and customer complaints effectively.

Assess customer needs, resolve issues, or escalate appropriately while keeping accurate and up-to-date records. Deal with cash, card, and postal payments, internal remittances, cash ordering administration, and end-of-day banking procedures in line with financial regulations. Utilise available ICT systems to effectively deal with a wide range of customer enquiries.

Experience Experience handling a diverse range of customer enquiries via various channels including face-to-face, telephone, email, and live chat. Experience managing difficult or sensitive customer issues and complaints. Experience in cash handling, processing payments, and end-of-day banking procedures.

Qualifications

Willingness to take responsibility for personal development, actively participating in appraisals, coaching, and training. Ability to become familiar with Council policies, procedures, and appropriate legislation. Additional Information Working hours: 37 hours per week (4 days at 9-5 and 1 day at 9-4.30). Basic DBS required.

We work on a biweekly payment schedule. This is an Onsite role based in Solihull.