Customer Service Centre Consultant Temporary Employment Register 2026-27

Are you looking for an exciting opportunity in a rewarding customer-facing role? Do you want to kick start your career in the Australian Public Service working for a values-based organisation? Do you thrive on making a difference in the lives of others? Defence Housing Australia (DHA) invites you to register your interest in non-ongoing employment opportunities in the Customer Service Centre team that may arise.

Who are we? Defence Housing Australia (DHA) provides housing and housing-related services to Australian Defence Force (ADF) members and their families, supporting Defence capability. We achieve this through: managing a national housing portfolio partnering with Defence to shape and administer housing policy delivering tailored housing services to ADF members and their families About the role As a Customer Service Centre Consultant at Defence Housing Australia (DHA), you will be responsible for the administration of complex entitlements for Defence members, coordination of tenancy services and management of lessor enquiries within articulated key performance expectations.

In the course of your duties, you will communicate with a range of internal and external stakeholders to provide comprehensive advice, support and resolution of issues. These positions play a critical role in DHA supporting Defence and their members and are an integral part of our operations . **Please note, these roles are to be filled as non-ongoing only in a full time/part time capacity for varying contract lengths up to a maximum of 18 months.

Alternatively, these roles may be offered as non-ongoing casual employment with 25% loading in lieu of paid leave. These positions involve shift work on a rotational roster, as DHA’s Customer Service Centre operates 24/7. Skills you need to succeed in the role: Experience providing exceptional customer service and delivering results Outstanding communication skills, with the ability to provide information and advice to a range of stakeholders in a timely manner Proven track record planning own work goals and priorities that align with team outcomes to achieve key performance indicators (KPIs) targets Demonstrated organisational skills, sound judgment and attention to detail Have abilities to adapt to change in the workplace and work collaboratively as a team member.

For further information and to view the position description for this opportunity please view the Position Description .

Benefits

15.4% superannuation Generous leave entitlements, including 18 days personal leave and 20 days annual leave per year Work-life balance and flexible options A positive workplace culture where you can bring your whole self to work Opportunities to broaden your industry knowledge and experience Career progression and opportunities ADF partner employment conditions when posting to a new location For more detail on what we offer, visit the DHA website and refer to the DHA Enterprise Agreement 2024-27.

About the Temporary Employment Register DHA maintains a Temporary Employment Register to attract talented, enthusiastic and capable individuals for short-term opportunities across a range of business areas and classification levels. Opportunities may be offered on a full-time or part-time basis, depending on business needs.

Roles filled through the register are temporary , with an initial non-ongoing engagement of up to 12 months, with the potential for extension of up to a further 6 months. Please note: Engagement through this register does not provide a pathway to ongoing employment under the Public Service Act 1999. Submission of an application does not guarantee employment.

If a suitable opportunity arises that matches your skills and experience, DHA may contact you to discuss the role. Applications will remain active until 30 June 2027 and will not be carried over beyond this date. Eligibility Under section 22(8) of the Public Service Act 1999, employees must be Australian citizens to be employed in the Australian Public Service (APS).

The successful candidate will be required obtain and maintain a Baseline Vetting (AGSVA) security clearance. How to apply Submit your application addressing the above skills (max 200 words), a brief resume and contact details of 2 referees by clicking on the Apply Now bubble below. Any questions? Contact Human. Resources@dha.

gov.au