Surge Workforce EOI

Dear Colleagues, As we approach our annual peak service delivery period, Service Delivery is seeking Expressions of Interest from employees who are available to support the Surge Workforce program throughout November 2026 and January 2027 . The Surge Workforce provides additional support to Service Delivery teams during periods of increased operational demand.

Last year, DHA staff provided valuable support across the peak period. The program was highly successful and demonstrated the strength of collaboration across DHA. This year, we are adopting a more streamlined approach. Based on the lessons learned from last year's program, we intend to establish a smaller, targeted pool of employees with the skills, experience, and availability to provide meaningful support where it is needed most.

As a result, only a limited number of participants will be selected. We are particularly interested in hearing from employees who: have previous experience supporting Service Delivery activities, particularly those who participated in the Surge Workforce program previously or worked in Service Delivery roles can commit to approximately 1 - 2 days per week over an 8 -12-week period have the capacity to undertake this work within their normal working hours have discussed their participation with their manager and obtained support for the proposed commitment are willing to undertake any required refresher training prior to commencement.

What work is involved Work type Description Customer Contact Phone queues Simple Member Enquiry/Contractor Enquiry/Lessor Enquiry management Regional Office Inbox management Contractor management Overdue works Invoicing follow-up Contractor engagement/communication Recalls Unable to contact occupants Contractor did not attend Follow-up warranty repairs Inspections management Booking/rescheduling inspections Calendar management Workflow management Actioning conditioning reports Managing DHA Residence Agreement (DRA) for Self Service Welcome Visit (SSWV) Actioning/rebooking maintenance Smoke alarm compliance management Reallocating quotes when no response received Actioning online maintenance Action simple online maintenance If you are interested, please submit an Expression of Interest (600 characters max) by Wednesday 21 October 2026 outlining: your current role and business area any relevant experience, including previous participation in the Surge Workforce program your expected availability between November 2026 and January 2027 confirmation that you have discussed the opportunity with your manager and have support to participate within your existing work arrangements.

Further information regarding training, expected duties and final participation requirements will be provided to those selected for the program. I encourage employees with relevant skills and capacity to consider this opportunity to support Service Delivery during one of our busiest periods and contribute to delivering positive outcomes for our customers.

Brett Jorgensen Executive General Manager Service Delivery Defence Housing Australia