Sales Supervisor (Central)

Job Description The Sales Supervisor is responsible for leading and managing a team of frontliners and supporting channel partners to drive sales performance across assigned territories. This role involves executing channel strategies, overseeing day-to-day sales activities, ensuring visibility of products in the market, and achieving sales targets.

The Sales Supervisor will also play a key role in coaching and developing the sales team, maintaining strong dealer relationships, and ensuring alignment with Celcom. Digi’s standards, policies, and business objectives.

Responsibilities

Lead, coach, and mentor Sales Executives to optimize individual and team performance Plan and implement strategic initiatives to expand and strengthen channel distribution Design and execute quarterly tactical sales programs to achieve business targets and KPIs. Monitor dealer performance, ensuring adherence to company policies, standards, and branding guidelines.

Track, analyze, and report competitor activities, providing insights and recommendations for improvement. Ensure strong and consistent brand presence across all sales channels and touchpoints. Provide first-line support for system or product-related issues faced by dealers and frontliners, ensuring timely resolution.

Requirements

This position is offered on a 2-year fixed-term contract basis. Diploma or Degree in Business, Marketing, or a related field; SPM holders with strong relevant experience will also be considered. Minimum 3–4 years of experience in sales, channel management, or dealer operations, preferably in the telecommunications or FMCG industry.

Proven leadership skills with experience in managing and developing sales teams. Strong interpersonal, communication, and negotiation skills to engage effectively with dealers, channel partners, and internal stakeholders. Results-driven, highly motivated, and able to work independently in a fast-paced, target-oriented environment.

Proficient in analyzing sales data, identifying trends, and formulating action plans. Willing to travel and work outdoors, including weekends and public holidays, as required. Possess own transport and a valid driving license. Tech-savvy with basic knowledge of sales systems, reporting tools, and telecommunications products and services.

Fluent in Bahasa Malaysia; proficiency in English or other local dialects is an added advantage.