Process Excellence Sr. Analyst

Process Excellence Sr. Analyst PT Chandra Asri Sentral Solusi (CASS) is a subsidiary of PT Chandra Asri Pacific Tbk (Chandra Asri Group) established to deliver Shared Service Center (SSC) solutions that support the Group’s growing business operation. Our commitment is to empower Chandra Asri Group’s transformation and long-term growth by becoming a trusted strategic partner in business support and service delivery.

CASS plays a vital role in enhancing efficiency, standardizing process and driving operational excellence across the Group’s subsidiaries-including entities based in Singapore.

Job Summary

The Process Excellence Team plays a critical role in supporting the Transformation Office by driving process improvement, standardization, and data-driven decision-making. The team is responsible for analyzing operational workflows, identifying improvement opportunities, designing optimized processes, and developing dashboards that enhance visibility into key performance indicators across shared service functions such as HR, Finance, Procurement, and Customer Operations.

Job Description

1. Business Process Optimization & Automation Analyze current processes to identify gaps, inefficiencies, and improvement opportunities across shared service operations. Identify automation opportunities (AI, RPA, workflow digitalization, system integration). Support the development and implementation of process optimization initiatives that improve productivity, cost efficiency, and service levels. Conduct root cause analysis and recommend corrective/preventive actions. Collaborate with stakeholders to define clear performance indicators and ensure processes are aligned with operational goals. Participate in continuous improvement workshops sessions to promote a culture of operational excellence. Track, monitor, and report on process performance post-implementation to ensure sustainability of improvements.
2. KPI/SLA Management Build and maintain KPI/SLA catalogues, formulas, thresholds, and scripts. Automate KPI/SLA dashboards (Power BI/Tableau). Investigate metric breaches and support corrective actions. Prepare periodic performance reports and coordinate performance reviews.
3. Project Management & Change Management Assist in monitoring and tracking transformation initiatives and ongoing improvement projects. Prepare analysis, reports, and visual summaries to support PMO activities and project updates. Provide data-driven insights to support strategic decision-making and prioritization of improvement initiatives. Coordinate with cross-functional teams to ensure alignment between process improvement activities and overall transformation goals.
4. Business Continuity Planning (BCP) Support BCP risk assessment, scenario modelling, and recovery strategies. Maintain BCP documentation, testing, and employee awareness. Job Requirements Bachelor’s degree in Industrial Engineering, Business Management, Computer Science, Data Analytics, or a related field. Minimum 4–8 years of experience in process improvement, data analytics, performance reporting, or shared service operations. Strong understanding of business processes across HR, Finance, Procurement, or Customer Operations is an advantage. Proficiency in Power BI or similar visualization tools. Strong analytical and problem-solving capability with the ability to convert data into meaningful insights. Excellent communication skills with the ability to work with stakeholders at multiple levels. Detail-oriented, proactive, and able to work in a fast-paced shared service environment. If you’re ready to bring your skills to a dynamic environment where your work makes an impact across industries and borders, we’d love to hear from you. Join us at Chandra Asri Group and be part of shaping a smarter, more connected future. Apply today! Important Notes Chandra Asri is only releasing official job posting at Chandra Asri Career Site (careers.chandra-asri.com), Linkedin & Jobstreet. The Company will contact shortlisted candidate via official corporate email & phone, and will not send any hardcopy invitation for interview. Please note that the Company doesn’t ask candidates to transfer some amount of money nor cooperate with any travel agent. BEWARE OF RECRUITMENT SCAM.