ServiceNow Technical Consultant

Beyond20 is seeking an experienced Service. Now Technical Consultant to join our growing training and consulting practice. This position will report to the Chief Architect but will work with a significant degree of autonomy, exercising discretion and independent judgment with respect to matters of significance. The qualified candidate will have extensive experience configuring and deploying Service.

Now ITSM and at least one or more additional products within the Service. Now platform. Experience working within an Agile environment is a plus. Service. Now certifications are highly desirable. The position will be fully remote (within the US) but may require some travel (<5%). The Service. Now Technical Consultant will interface with customers and other members of the Beyond20 team to transform customer requirements into fully functional solutions based on the Service.

Now platform. This includes implementing Service. Now for new customers, configuring current deployments that may vary across all Service. Now workflows and product lines. When necessary, creating customized workflows for processes and procedures, Tailoring user interfaces, and creating value with existing customer data sources and tools.

Essential Duties and Responsibilities

Configure and develop customer solutions on the Service. Now platform Lead technical sessions with customers utilizing Service. Now best practices, including but not limited to demos, discussions, knowledge transfer. Conduct training for customers on the use of software tools Collaborating with and mentoring Beyond20 peers and teammates Other duties may include: Develop custom applications on the Service.

Now platform Implementation of custom dashboards, reporting, and metrics Supporting the Service. Now practice, with examples such as Writing blog postings, knowledge articles, and white papers Creating video content relevant to our clients' needs Assisting with proposal writing, responding to RFPs and RFQs as needed Providing assistance with marketing / operational / administrative activities as needed Preferred Qualifications: Minimum of 3 years of successful Service.

Now platform implementation experience. Current Service. Now CSA, and CIS-ITSM required Current Service. Now CIS certifications are a plus Consulting experience preferred Familiarity with SaaS and Cloud technologies Familiarity with web services Ability to work independently and meet deadlines with a minimum of supervision Knowledge of the ITIL Framework and Agile/Scrum methodology Four-year college degree or comparable experience Excellent verbal and written communication skills: ability to talk to C-level audiences Effective problem-solving, time, and project management skills Knowledgeable in JavaScript, bootstrap, Angular, XML (jelly is also a plus) Experience with SQL, Batch, Power.

Shell Able to leverage Office365 to create compelling presentations and meaningful reports