Senior Technical Service Officer

Job Scopes

• Acts as a dedicated lead managing end-to-end service requests, quality control, and escalations.
• Maintains workforce resource integrity and serves as the primary contact for multi-vendor coordination. Job Requirement
• Higher-Diploma / Degree in Information Technology or related discipline. - 5-6+ years of deskside/infrastructure support with proven team leadership experience.
• Requires cross-domain technical expertise (e.g., Active Directory, Exchange, Group Policy Object troubleshooting) to serve as a senior technical backup for junior staff.
• Strong leadership, resource management, and multi-vendor coordination skills.
• Strong communication skills in both written and spoken Chinese and English.
• Working Windows: Mon – Fri, 08:00 - 19:00; Sat, 08:00 - 14:00
• Working Location: Customer Office