Account Associate - State Farm Agent Team Member

ABOUT OUR AGENCY: I opened my agency in 2006 and currently lead a team of 13. Before becoming an agent with State Farm, I worked in State Farm Operations, which provided valuable experience and helped me develop a strong understanding of customer service, teamwork, and agency leadership. I attended Seton Hall University and have always believed in building strong relationships—both within the office and throughout the community. Giving back is important to our agency, and we proudly support The Valerie Fund, which helps families facing pediatric cancer and blood disorders. We believe in making a positive impact both inside and outside the office. Our agency offers PTO, paid holidays, licensing reimbursement, and a strong focus on work-life balance. We also enjoy celebrating success together through team events and outings, including summer gatherings and pool parties. Creating an environment where people enjoy coming to work and supporting one another is a top priority. Our culture is collaborative, positive, and growth-oriented. We work hard, help each other succeed, and celebrate accomplishments as a team. I’m looking for someone who is a team player, has a strong work ethic, is self-motivated, coachable, and eager to grow. If you’re looking for a supportive environment where you can build a long-term career and be part of a successful team, this could be a great fit for you. ROLE DESCRIPTION: As {{ job.name }} for {{ account.name }}, you are vital to our daily business operations and customers’ success. You grow our agency through meaningful customer relations and acting as a liaison between customer needs and agency departments. You improve the lives of our customers by proactively marketing relevant products and services. Grow your career as you better your community. As an attentive, sociable, and sales-minded professional, we are eager to have you on our team.

RESPONSIBILITIES

• Manage customer accounts and update information in the database.
• Assist customers with policy changes and inquiries.
• Process insurance claims and follow up with customers on claim status.
• Coordinate with underwriters to ensure timely policy issuance.

QUALIFICATIONS

• Strong organizational skills and attention to detail.
• Excellent customer service and communication skills.
• Previous experience in insurance or a related field preferred.