Finance Operations Administrator

Role Overview Slice Pay is seeking a Bookkeeper to own critical finance operations processes that require daily execution, attention to detail, and strong follow-through. This role exists because these tasks must be done consistently and correctly. When they aren’t, Slice Pay:

• Leaves money on the table
• Delays merchant and customer refunds
• Creates reconciliation and trust issues You will be accountable for remittance operations, refunds, adjustments, and the finance inbox.

Key Responsibilities

Remittance Operations (Daily)

• Execute daily remittance payments to merchants.
• Ensure all remittances reflect:
• Correct payment amounts
• Any booking or payment adjustments
• Netted-off refunds (where applicable)
• Maintain accurate tracking to ensure no duplicate or missed payments. Refund Management
• Track and follow up on refunds owed by merchants.
• Own the end-to-end refund lifecycle:
• Merchant follow-up
• Recording receipt of funds
• Issuing customer refunds
• Highlight refund discrepancies or delays
• Prevent failure cases such as:
• Refund received but not passed to customer
• Refund issued without funds being received Merchant Nett-Offs
• Manage merchants that operate via nett-off arrangements.
• Track refunds to be nett-off against future remittances.
• Ensure nett-offs are:
• Applied promptly
• Accurately recorded
• Never allowed to accumulate unchecked
• Maintain ongoing controls so balances do not build up. Payment Adjustments & Exceptions
• Own all payment adjustment edge cases, including:
• Booking price increases or decreases
• Duplicate payments
• Corrections caused by processing errors
• Ensure:
• Booking records are updated correctly
• Remittance reflects the correct final amounts
• Refunds or additional charges are actioned where required Accounts Inbox Management
• Own and manage inbox
• Respond to agents and merchants regarding:
• Payment status
• Refund status
• Remittance queries Remittance Notices
• Ensure:
• New merchant email addresses are added correctly
• Merchants consistently receive remittance communications
• Highlight any delivery or data issues to the broader team so it can be fixed Key Outcomes This Role Is Accountable For
• No untracked or delayed refunds
• No unowned net-off balances
• Accurate, timely daily remittance
• Clean payment records with minimal exceptions
• Finance inbox queries resolved efficiently and correctly Requirements Skills & Experience Required Strong operational finance or payments background High attention to detail and reconciliation accuracy Comfortable working with: Bank accounts Payment records Spreadsheets and internal tools Process-driven mindset with strong follow-through Confident handling edge cases independently Clear written communication Entry level accounts payable experience preferred