Night Butler, Hamilton Grand

About Us

At the heart of the world’s greatest golfing destination, the Old Course Hotel is an AA 5 Red star, award-winning resort centred around active wellbeing and indulgent good times. Part of Kohler Company, the Old Course Hotel is a privately owned resort, priding ourselves on delivering personalised guest experiences to create lasting memories.

Why Join Our Team? With a reputation as an employer of choice, we are committed to ensuring our associates are our number one priority. St Andrews is the home of golf and we are the home of great guest service. People are our passion and we believe each associate plays a vital role in providing memorable memories to our guests.

We are a forward-thinking employer committed to the Hoteliers Charter and developing our people, which is why we employ based on personality. We believe all skills can be taught! Throughout your career with us, you’ll have access to a wide range of different training opportunities providing routes to progress from within, allowing you to reach your full potential whilst supported by our committed leadership team.

We love celebrating our associate’s success and do so through our employee reward recognition schemes which encompass our ‘HOME’ ethos including Associate of the Month. Whilst working for one of the most iconic hotels in Scotland, you will be rewarded with a competitive salary, company pension scheme, free onsite car parking, meals whilst on duty, 24/7 access to our employee assistance programme and FREE fitness access.

Our benefits don’t end there, in your spare time, we also offer superb discounts in our restaurants, shops, spa and room rates. Giving you the opportunity to enjoy the many luxuries Old Course Hotel has to offer and experience the 5* service for yourself. A career at Old Course Hotel, what’s not to love? *All benefits subject to availability About the Role Hamilton Grand offers an exceptional residential experience in the heart of St Andrews, overlooking the world-famous Old Course.

As part of the wider Old Course Hotel, our team are dedicated to providing owners and guests with a warm, personalised and attentive level of service. As Night Butler, you’ll play an important role in ensuring our owners and guests receive an exceptional experience throughout the night. You’ll be a welcoming and reassuring presence, providing assistance with everything from arrivals, luggage and valet parking to guest requests, deliveries, reservations and providing information about Hamilton Grand and the wider resort.

This is a varied, hands-on role where attention to detail is key. Alongside providing personalised service, you’ll ensure our public areas remain beautifully presented, carry out regular checks throughout the building and respond appropriately to any maintenance, safety or security concerns. You’ll develop an excellent knowledge of the Old Course Hotel, Golf Resort Spa, including our restaurants, Kohler Waters Spa and golf facilities, allowing you to confidently assist owners and guests with enquiries and recommendations.

To be successful in this role, you’ll be naturally welcoming, attentive and confident working independently throughout the night. With a genuine passion for exceptional hospitality, you’ll take pride in the finer details and enjoy creating memorable experiences through warm, professional and discreet service.

Your responsibilities

will include; Deliver a warm, personalised and attentive service to Hamilton Grand owners and guests throughout the night Welcome arriving owners and guests, assisting with luggage, check-in and providing information about their apartment and Hamilton Grand Assist with departures, including luggage, account settlement where appropriate and vehicle retrieval.

Provide valet parking for owners when requested and assist with parking arrangements Handle guest requests, messages, deliveries, amenities and wake-up calls in a prompt and professional manner Assist with reservations and enquiries relating to accommodation, dining, golf, transportation and spa services Maintain excellent knowledge of Hamilton Grand and the wider Old Course Hotel, Golf Resort Spa facilities, services and opening times Ensure the lobby, entrance, owner areas and other public spaces remain clean, tidy and beautifully presented throughout the shift