Knowledge Management Lead

IntroductionA career in IBM Consulting is built on long-term client relationships and close collaboration worldwide. You’ll work with leading companies across industries, helping them shape their hybrid cloud and AI journeys. With support from our strategic partners, robust IBM technology, and Red Hat, you’ll have the tools to drive meaningful change and accelerate client impact. At IBM Consulting, curiosity fuels success. You’ll be encouraged to challenge the norm, explore new ideas, and create innovative solutions that deliver real results. Our culture of growth and empathy focuses on your long-term career development while valuing your unique skills and experiences.Your role and responsibilities• Own the Knowledge Management strategy for the telecom account

• Lead governance of all KM processes, including content lifecycle management, change control, and continuous improvement
• Oversee the end‑to‑end design, development, publishing, and retirement of knowledge content
• Manage the KM roadmap, priorities, and alignment with client and operational goals
• Drive standardization and adoption of KM tools, templates, and best practices
• Provide executive‑level reporting, insights, and analytics to stakeholders
• Coordinate with operations, training, quality, and client teams to ensure knowledge accuracy and availability
• Lead a team of content managers, system administrators, and editors to deliver on KM objectives
• Facilitate the knowledge change control board and resolve escalation issues
• Ensure compliance with telecom regulatory, security, and brand requirementsRequired technical and professional expertise Educational Qualifications Include: Required:
• BA/BS degree in Business, Communications, Information Management, or related field Preferred:
• Master’s degree or equivalent industry experience
• Certifications in Knowledge Management or Process Governance Job Skills and Behaviors Include: Required Minimum Skills:
• Strong leadership skills with ability to guide cross‑functional teams
• Excellent written communication and presentation skills
• Strong organizational and time management abilities
• Advanced analytical and decision‑making capability
• Effective interpersonal skills and ability to interact with executives and operations teams
• Expert PC skills (Excel, Word, PowerPoint)
• Ability to manage competing priorities and deliver under deadline pressure Preferred Behaviors:
• Independent, proactive, and strategic thinker
• Strong attention to detail
• Ability to handle dynamic work environments and shifting business needs
• Highly collaborative; able to build trusting stakeholder relationships
• Creative problem solver with continuous improvement mindset Preferred Experience:
• Telecom operations or contact center experience
• Experience leading KM or content strategy in a large enterprise
• Familiarity with platforms such as Oracle, SQL‑based reporting, or enterprise CMS tools IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.