Desktop Support Analyst

Important Recruitment Information for this vacancy Job Posting closes: October 26, 2026 Required documents uploaded by: October 26, 2026 Agency Information: The mission of the Kansas Department of Insurance is to Regulate, Educate, and Advocate. Regulate: Regulate and review companies that sell policies in Kansas to ensure solvency and compliance with insurance and securities laws and regulations.

Educate: Consumers about all things insurance and securities by publishing brochures and rate guides to assist in the shopping process, giving presentations to groups across Kansas and serving as a non-biased source of information. Advocate: For a strong and competitive market to give Kansans choices when shopping for products that meet their needs.

https://www.insurance.kansas.gov/ About the Position Who can apply: Anyone Classified/Unclassified Service: Unclassified Full-Time/Part-Time: Full-time Regular/Temporary: Regular Work Schedule: Monday

• Friday Eligible to Receive Benefits: Yes Veterans' Preference Eligible: Yes Search Keywords: computer, support, technology, hardware, software Compensation: $ $48,500 to $55,500 annually ( Commensurate with Experience) * Salary can vary depending upon education, experience, or qualifications. Employment Benefits Comprehensive medical, mental, dental, vision, and additional coverage Sick & Vacation leave Work-Life Balance programs: parental leave, military leave, jury leave, funeral leave Paid State Holidays (designated by the Governor annually) Fitness Centers in select locations Employee discounts with the STAR Program Retirement and deferred compensation programs Visit the Employee Benefits page for more information… Position Summary & Responsibilities Job Summary: The Kansas Department of Insurance is seeking a highly motivated and skilled Desktop Support Analyst to join our team. The incumbent will provide computer support, troubleshooting hardware, software, printer and network issues for the Department. This position will also be responsible for ensuring final resolution is obtained in a timely manner either through their own efforts, those of other staff or after seeking approval and obtaining third-party assistance. The ideal candidate for this position will have a strong technical background, excellent problem-solving skills and a passion for helping others. For a complete position description, please contact the recruiter.

Key Responsibilities

Monitor IT ticketing system; resolve issues in a timely manner or escalate to other staff if unable to assist Set up and assist users with issues regarding department issued phones and tablets Maintain inventory on phones and tablets and manage the policies on the devices through the appropriate management software Monitor and support printers and scanners Monitor daily backups and rotate tapes as needed Provide individualized training and support to department users Maintain conference room audio and visual equipment and provide assistance to users when using conference rooms The Team: You will be part of a collaborative and hardworking team who are committed to providing exceptional service and support to the Department.

What We Have to Offer: The Department has a comprehensive benefits package that includes: No waiting period for health insurance coverage – eligible for insurance on day one Personal and professional growth opportunities by offering career development programs to further career advancement Outstanding work-life balance with flexible work schedules and a chance to work up to two days a week remotely after six months of employment with the Department Competitive Salary Paid holidays, vacation leave, sick leave, and parental leave Retention and Credential Bonus Opportunities KPERS Retirement plan and deferred compensation program Beautifully renovated office near Wanamaker Road with free parking and easy access to I-70 Qualifications: Minimum Requirements: Ability to pass a comprehensive KBI and FBI background check Knowledge and training in Computer Technology and troubleshooting are required as well as excellent organizational skills and a courteous and responsive demeanor in communicating with users.

High School Diploma or equivalent and one to two years of Help Desk experience which include installing, configuring, maintaining and replacing software, hardware, and peripherals.

Education

may be substituted for experience as determined by the Agency A valid driver’s license Ideal Candidates Will Have: One or two years of advising and assisting computer users in a distributed computing environment Experience with Apple technology A+ Certification or equivalent Experience or coursework in installation or technical support of computer technology, both hardware and software Operating System Support for desktop operating systems (Currently Microsoft Windows including knowledge of Active Directory) User Support for desktop software applications (Microsoft O365 Suite, Adobe Products, etc.)

Additional Requirements: As a condition of employment, candidates are subject to a pre-employment screening process to include name-based criminal history records check, reference/background check of past and present employers and comprehensive KBI and FBI background check Verification of identity and employment eligibility to work in the U.

S. is required by federal law. For a list of acceptable documents that establish these criteria, please refer to the federal Form I-9. Employment eligibility is verified throught the E-Verify system. The Kansas Department of Insurance does not provide sponsorship for this position. Kansas Tax Clearance Certificate is required, please visit the Department of Revenue’s website for more information: https://www.

ksrevenue.org/taxclearance.html Veteran’s Preference Eligible – Learn more about claiming Veteran’s preference at: https://admin.ks.gov/offices/personnel-services/jobs/veterans-preference Recruiter Contact Information Name : Julie Mc. Laughlin Email : [email protected] Phone : 785-291-3801 Mailing Address : 1300 SW Arrowhead Road, Topeka, KS 66604 Job Application Process First Sign in or register as a New User .

Complete or update your contact information on the Careers> My Contact Information page. *This information is included on all your job applications. Upload required documents listed below for the Careers> My Job Applications page. *This information is included on all your job applications. Start your draft job application , upload other required documents, and Submit when it is complete.

Manage your draft and submitted applications on the Careers> My Job Applications page. Check your email and My Job Notifications for written communications from the Recruiter. Email – sent to the Preferred email on the My Contact Information page Notifications – view the Careers> My Job Notifications page Helpful Resources at jobs.

ks.gov : “How to Apply for a Job – Instructions” and “How to Search for a Job – Instructions" Required Documents for this Application to be Complete Upload these on the Careers

• My Job Applications page Transcripts DD214 (if you are claiming Veteran’s Preference) Upload these on the Attachments step in your Job Application Kansas Tax Clearance Resume Cover Letter Helpful Resources at jobs.ks.gov : “How, What, & Where do I Upload Documents” How to Claim Veterans Preference Veterans' Preference Eligible (VPE): Former military personnel or their spouse that have been verified as a "veteran"; under K.S.A. 73-201 will receive an interview if they meet the minimum competency factors of the position. The veterans' preference laws do not guarantee the veteran a job. Positions are filled with the best qualified candidate as determine by the hiring manager. Learn more about claiming Veteran’s Preference How to Claim Disability Hiring Preference Applicants that have physical, cognitive and/or mental disabilities may claim an employment preference when applying for positions. If they are qualified to meet the performance standards of the position, with or without a reasonable accommodation, they will receive an interview for the position. The preference does not guarantee an applicant the job, as positions are filled with the best qualified candidate as determined by the hiring manager. Learn more about claiming Disability Hiring Preference PLEASE NOTE : The documentation verifying a person's eligibility for use of this preference should not be sent along with other application materials to the hiring agency but should be sent directly to OPS. These documents should be sent either by fax to (785)296-7712, scanned and emailed to [email protected] , or can be mailed/delivered in person to: ATTN: Disability Hiring Preference Coordinator Office of Personnel Services Landon State Office Building 900 SW Jackson, Rm 401 Topeka, KS 66612 Equal Employment Opportunity The State of Kansas is an Equal Opportunity Employer. We value diversity, equity, and inclusion as essential elements that create and foster a welcoming workplace. All qualified persons will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, political affiliation, disability or any other factor unrelated to the essential functions of the job. If you wish to identify yourself as a qualified person with a disability under the Americans with Disabilities Act and would like to request an accommodation, please address the request to the agency recruiter.