Supervisor, Sales Support

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business.

Essential Duties and Responsibilities

• Team Leadership: Supervise and mentor a team of sales support specialists, providing guidance, training, and performance feedback.
• Order Management: Oversee the order processing system, ensuring accuracy and timely fulfillment of customer orders.
• Customer Support: Assist with customer inquiries, resolve issues, and ensure a high level of customer satisfaction.
• Sales Coordination: Coordinate with sales representatives to ensure seamless communication and support throughout the sales process.
• Documentation: Maintain accurate records of sales activities, customer interactions, and order details.
• Process Improvement: Identify and implement process improvements to enhance the efficiency and effectiveness of the sales support function.
• Reporting: Prepare and present reports on sales support activities, order status, and customer feedback to senior management.
• Inventory Management: Assist with inventory management, including tracking stock levels and coordinating with the warehouse team.
• Compliance: Ensure compliance with company policies, procedures, and industry regulations.

Qualifications

• Education: Bachelor’s degree in Business Administration, Sales, or a related field.
• Experience: Minimum of 3-5 years of experience in sales support or a related role, with at least 2 years in a supervisory position.
• Technical Skills: Proficiency in sales support software, CRM systems, and Microsoft Office Suite.
• Communication: Excellent verbal and written communication skills, with the ability to interact effectively with customers and team members.
• Organizational Skills: Strong organizational and multitasking abilities to manage various aspects of sales support operations.
• Problem-Solving: Proven problem-solving skills to address and resolve customer issues and operational challenges.
• Leadership: Demonstrated leadership and team management skills, with the ability to motivate and develop team members.
• Attention to Detail: Strong attention to detail to ensure accuracy in order processing and documentation.