Technical Services Team Leader

Mentor and coordinate a national team of workshop service technicians, driving a culture of safety, quality and high performance. Establish and maintain consistent workshop procedures, service standards and performance expectations across multiple locations. Plan workforce capacity, technician workloads and regional coverage to ensure efficient service delivery and optimal resource utilisation.

Oversee equipment disinfection, testing, repair, maintenance, packaging and distribution activities. Ensure all servicing and repair work complies with manufacturer requirements, warranty obligations and applicable safety standards. Manage workshop operations, including service requests, scheduling, workflow management and SAP administration.

Coordinate customer-owned equipment servicing and warranty repairs, ensuring accurate documentation and billing. Maintain accurate service records, asset histories, warranty information and compliance documentation. Recruit, coach and develop technicians, ensuring ongoing technical competency and capability development.

Collaborate with Operations, Customer Service, Distribution, Sales and external equipment manufacturers to deliver exceptional customer outcomes. Drive continuous improvement initiatives that enhance operational performance, service quality and customer satisfaction.