Training Specialist

P osition Sum mary: Design, implement, and evaluate training programs to improve team member skill. Identify employee training needs, develop instructional materials and curricula, and deliver engaging training sessions through various formats. Delivery of training programs may have a focus on retail banking roles. The trainer should be highly motivated to maximize talent, engage our workforce, and allow learners to demonstrate measurable improvement in skills, knowledge, and confidence.

This position will work under the direction of the Chief Human Resources Officer.

Duties and Responsibilities

Articulate and promote the bank's mission, vision, and values. Collaborate with Retail Banking leadership, Branch Operations leadership and all applicable Subject Matter Experts (SME) to deliver retail banking training to team members across branch locations. Coordinate, develop, deliver, and evaluate training for new and existing team members to provide continuous growth and development.

Training is to focus on team member skill development in alignment with organizational goals; to include, but is not limited to, consultative sales (needs-based customer profiling), customer service, banking fundamentals, product knowledge, cross-training, new hire training, refresher courses, major procedural updates, new or updated technology, system conversions, fraud recognition and customer service, and managerial soft skills.

Delivery of training via various methods including instructor-led, web-based, and blended instruction in accordance with standard operating procedures, regulatory guidelines, and learning best practices. Lead efforts to support projects and/or developmental programs that cultivate, engage, and develop talent at all levels to ultimately contribute to a strong talent pipeline.

Serve as host and moderator for corporate training sessions, including assisting with training materials preparation, editing of subject matter experts (SME) materials, recording live sessions, calendaring training, sending invites and reminders, and completing any follow-up required. Apply a consulting approach and maintaining a customer-centric, goal-driven approach to development.

Challenge the status quo as it relates to traditional outdated processes and customer sourcing methods, champion change, and influence others to change with a continuous focus on internal improvement, promoting an enhanced customer experience and offering innovative suggestions to management. Problem solve and determine root cause of training and development issues which will ultimately lead to effective solutions for performance gaps.

Work with various technology partners to become an expert on system functionality and be prepared to teach others as changes to systems arise. Develop and maintain a Retail training calendar, registration site and all logistics of training. Keep current with Dime Bank's policies and procedures and maintain knowledge of bank programs and guidelines to support training needs.

Foster relationships and promote activities consistent with established bank policies, procedures and systems, the corporate Code of Conduct, Bank Secrecy Act and all applicable State and Federal laws and regulations. Manage, foster, and seek out training vendor relationships; evaluate effectiveness of vendor-managed programs and renews, expands, modifies third party relationships as appropriate.

Coordinates, processes, and maintains records for employee educational programs, such as CFT, tuition reimbursement, CT School of Finance & Management, and other professional development programs. Participates in the budget process, manages educational invoices, and ensures adherence to budget.

Required Skills

& Competencies: Deep understanding of Retail banking procedures, practices, processes, systems, technology, and culture to incorporate into training initiatives. Excellent written, verbal, and communication skills for development and facilitation of training. Strong attention to detail, time management, and project management skills to be able to work independently and handle multiple priorities.

Ability to remain flexible and adaptable in a rapid and changing environment. Proven experience in creation and facilitation of learning/training materials. Ability to build rapport and relationships across business lines to achieve team success. Ability to keep a high level of confidentiality and integrity and appropriately handle sensitive information.

Proficient in Word, Excel, and PowerPoint. Comfortable adopting new technology and systems to create and deliver training. Willingness to travel to different branch locations within the Bank’s footprint. Stay current on trends in adult learning.

Education and Experience

Associate degree or equivalent from two-year college or technical school. Minimum of 3 years of experience in a financial institution having performed as a teller, personal/universal banker or assistant manager preferred or a minimum of 3 years of experience in a field that provides the required knowledge, skills, competencies, and abilities.

Or equivalent combination of education and experience. Minimum of 2 years’ experience utilizing COCC Insight banking software including; teller transactions and personal/universal banker new account opening, maintenance, and inquiries. In-person classroom training and virtual training experience desired; blending training experience, a.

k.a., offering live training where session enrollment included both in-person and virtual participants. Equipment Used: General office equipment, i.e., calculator, photocopier, etc. Computer Coin machine Bill counter ADA: The employer will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.

Salary & Benefits : Salary Range: $53,138 - $91,722, Exempt role Health Insurance Retirement Incentive Compensation Fringe Benefits Paid time off