Product Manager Refund Service full-time/part-time (hybrid)

As part of DKV Mobility's international Refund Services team, you help shape and further develop one of Europe's leading VAT and Excise Refund portfolios. Working from our headquarters in Ratingen, you will collaborate with colleagues across Europe and act as a key link between Sales, Marketing, Operations, IT, Finance, and external partners.

This role combines product management, commercial support, process optimization, and technical system expertise. You will contribute to the development of innovative refund solutions, support multiple DKV sales organizations, and ensure our products remain competitive, efficient, and customer focused. You manage and further develop our VAT and Excise Refund product portfolio throughout the product lifecycle.

You identify market trends, customer needs, and regulatory developments and translate them into product improvements and new business opportunities. You act as a product expert and support DKV sales organizations across Europe, with a strong focus on the German market. You work closely with Marketing on product launches, commercial campaigns, product positioning, and customer communication.

You create and maintain sales materials, product documentation, training content, and product presentations. You organize and deliver product trainings and workshops for internal stakeholders and sales teams. You drive the implementation of product enhancements and process improvements in collaboration with IT, Operations, and external partners.

You take ownership of business requirements and support SAP-related product and process developments. You analyze product performance, customer feedback, market developments, and competitor activities to identify growth opportunities. You contribute to international projects, digitalisation initiatives, and the continuous optimisation of our refund services.