Patient Service Representative

Description Purpose: Responsible for greeting all customer/patients, collecting and documenting correct information, appropriate scheduling/re-scheduling/confirming of all patient’s appointments, and maintaining an orderly flow of patients/customers through the reception area.

Responsibilities

Greets and check-in patients for appointments or services. Confirms patient information and enters changes into computer system. Prepares charts for visits and notifies clinical staff of patient arrivals. Schedules and confirms all appointments as well as reschedules appointments when Physician and/or patient schedule changes.

Prepares patient schedules for following day. Collects all appropriate fees, copays, and outstanding charges. Answer incoming phone calls and handle properly via appropriate transfer, taking a message, or follow-up and return a call. Takes appropriate action for medical and non-medical emergencies occurring within the office.

Ensures reception and lobby areas are safe, organized, and clean. Performs opening and closing duties for the care center. Performs other duties as assigned.

Requirements

High School diploma or GED is required, prefer some college. 1-2 years’ experience in medical office environment preferred. Excellent communication skills and be able to follow oral and written instructions. Demonstrates proficiency in personal computer office applications, such as word processing, databases, and scheduling software.

Strong organizational and time management skills. Excellent customer service skills. Physical/Mental Abilities: Ability to multi-task and prioritize duties. Ability to handle high stress situations and adapt to changing circumstances. High attention to detail. Ability to put patients at ease. Must be able to stand, sit, bend, and walk.

May be required to climb ladders to pull patient records. Must be able to maintain confidentiality. Ability to operate telephones and standard office equipment such as photocopiers and facsimile machines. Ability to maintain professional working relationships with staff and patients. Must be able to lift up to 30 lbs.