Housekeeping Coordinator

Housekeeping Coordinator Hotel Phoenix at Centennial Yards – Atlanta, GA Company Overview Hotel Phoenix at Centennial Yards is an independent boutique hotel committed to delivering authentic hospitality and creating an environment where both guests and associates feel valued and inspired. Rooted in the spirit of Atlanta, we foster a workplace culture built on collaboration, integrity, and growth.

Position Purpose The Housekeeping Coordinator plays a key administrative and operational role, ensuring the seamless communication and coordination between the housekeeping team, front office, and engineering departments.

Key Responsibilities

• Assign and update room statuses in the property HMS system.
• The Housekeeping Coordinator acts as the main point of contact in the Housekeeping Operation.
• This position assigns rooms to Room Attendants, dispatches Houseman and Runners on requests and supports the overall day-to-day efficiency of the Housekeeping Operation.
• Record every telephone call in a logbook/database noting the action taken, who is responsible and whom the call was received by. Guest requests have the highest priority. May also handle guest requests for the Laundry.
• Transfer calls to various departments.
• Use the paging system to page for various employees (usually a House Attendant or Supervisor).
• Organize the Housekeeping office, ensure files are updated, make photocopies, word processing and other administrative tasks.
• Take key inventory to ensure all section keys/master keys are accounted for; any missing keys must be reported to Managers or Supervisors on duty and the Security Department immediately.
• Run an in-house guest list, check-out list, from the Property Management System
• Assign sections to House Attendants and Supervisors
• Assign pagers and keys
• Prepare discrepancy report
• Monitor number of rooms being released
• Track all guest requested items
• Maintain lost and found logbook/database
• Record all engineering deficiencies in a logbook/database.

Requirements

• Prior administrative or coordinator experience in hospitality preferred.
• Proficiency in Microsoft Office and property management systems (HMS a plus).
• Excellent communication and multitasking abilities.
• Organized, detail-oriented, and service-focused.
• Availability to work weekends and holidays.