Product Support Engineer((SymmetricDS / Metl))

2 yrs experience with SymmetricDS ( https://www.symmetricds.org/ ) or Metl ( https://www.jumpmind.com/products/metl/overview ) Client facing, prod support role so comm should be good ​ Jump Mind – Symmetric DS Support Engineer

• Manage the resolution of incoming tickets to the queue for Jump. Mind support within defined SLAs.
• Provide technical consultation and advisory to partner teams on Jump. Mind products (e.g., Jump. Mind Commerce, Symmetric DS & Metl).
• Work with the various stakeholders as well as audit and compliance teams to support risk assessments, audits, and reviews Job Requirement.
• Strong organizational skills, excellent interpersonal skills, team player, and ability to clearly document risk and controls.
• Motivated self-starter with ability to work independently, adapt to changing priorities, handle multiple assignments and adhere to strict guidelines
• Communicates clearly and succinctly whether in oral or written form; effectively communicates in a variety of settings - formal and informal; attentive and active listener; straightforward and composed
• Educational Qualification: At least Bachelor’s degree in engineering or equivalent ​