Sr Store System Support - .net. ios, SQL, GCP, Jira, Agile

​ These associates will support associate facing store systems (non-POS) that include: Time & Attendance Workforce Management (Kronos) Training / Videos Discounts, Coupons Inventory

• Transfer & Receiving The goal of these associates will be to allow developers and engineers to focus on new functionality and development, not store support tickets. They will interface with Level 1 support and will have to analyze trends, update knowledge base documentation, assist in triage and root cause store issues, and escalate to Level 3 with the supporting information needed for the L3 person to resolve. They will report to an AEO employee who has been with the company for over 10 years. Work hours 8-5 EST, M-F SKILLS: iOS knowledge SQL / Oracle .Net, GCP Familiarity Jira, agile processes ​