Patient Operations, Senior Specialist

Key Responsibilities

Build and maintain relationships with external healthcare partners across the assigned region. Coordinate partner onboarding and ensure operational readiness within required timelines. Work closely with internal teams to support clinical and commercial program requirements. Monitor partner performance, identify operational challenges, and implement improvement plans.

Conduct site assessments, provide training, and support audits where required. Collaborate with Quality Assurance on quality investigations, deviations, and compliance activities. Support implementation of process changes and continuous improvement initiatives. Monitor operational performance and maintain accurate records and reporting.

Participate in cross-functional projects and ensure compliance with relevant procedures and regulations.

Requirements

Qualifications

and Experience Bachelor's degree in Life Sciences, Medical Sciences, Engineering, or a related discipline. Minimum five years of experience in a regulated environment, such as healthcare, pharmaceuticals, or biotechnology. Strong organizational, problem-solving, and communication skills. Ability to manage multiple priorities and work effectively across different teams.

Understanding of medical, scientific, clinical, and regulatory environments. English proficiency at business level (TOEIC 650 or equivalent). Preferred Experience Background in healthcare or a related medical profession. Experience in biotechnology, advanced therapies, or clinical operations. Experience managing external partners or healthcare providers.

Experience in clinical research, quality, or technical operations. Experience delivering training to healthcare professionals.