Job description
The Technical Support Analyst role requires a combination of technical expertise and strong interpersonal skills. This position involves addressing operational issues, performing system upgrades, and maintaining end-user devices through scheduled refresh cycles and equipment-related projects. The analyst will collaborate with other technical teams, follow established procedures and workflows, and utilize necessary tools to deliver outstanding support and customer service.
Requirements
Proficiency in both English and Japanese, with the ability to discuss technical IT support topics in English. IT Service Desk or call center role. Experience troubleshooting Outlook in a networked environment, including permissions, calendar sharing, and delegation. Incident Management experience, handling business expectations and communications.
Experience with Microsoft operating systems, particularly Windows 10 and the O365 suite. Experience supporting and troubleshooting MacOS and iOS devices. Must be authorized to work in Japan without visa sponsorship.
Benefits
Competitive benefits for Japan Exployee International environment Career growth in the IT and healthcare industry