Customer Service Advisor (Automotive Sales Experience Required - Lemont)

Job Title: CUSTOMER SERVICE REPRESENTATIVE

Position Purpose : To ensure customers receive efficient and professional claim service assistance with regard to any glass problems on his/her vehicle.

Job Responsibilities**:**

• Answer incoming calls and return phone messages to assist customers.

• Initiate phone calls to insurance companies on behalf of customers to set up their rock chip claim.

• Invoice work orders to insurance companies and to customers. Refund invoices when applicable.

• Print and review detailed sales reports at close of each day.

• Print and review the daily work order reconciliation report for previous day.

• Process all credit card payments.

• Follow up on open work orders daily.

• Verify from original documents that all claims have been processed.

• Communicate with customers who requested service during an unavailable period.

• Send no coverage, no contact and final notice letters to customers when applicable.

• Research and solve all customer problems or complaints.

• Research and process collection calls.

• File original work orders, customer letters, and invoices.

• Follow all policies and procedures as outlined in the Employee Handbook.

• Other duties as requested or assigned, including vehicle maintenance when needed.

Job Requirements/Competencies**:**

• Basic computer skills for accurate data entry.

• Communication skills required to assist customers.

• High energy, self starter.

• Organizational skills to complete tasks in a timely manner.

• Weekend work and some holiday work required.

Education/Experience**:**

High school diploma with 2 years customer service related experience in an automotive field; bilingual is a plus.