Assistant Service Manager

ASSISTANT MANAGER - JIFFY LUBE MULTICARE

Position Purpose**:**

To ensure each customer receives exceptional customer service, while providing complete, error free professional service for his/her vehicle and to maintain a pleasant, safe work environment for the customers and employees.

Job Responsibilities:

• Assist Store Manager in day to day management duties.

• Manage store operation in absence of Store Manager.

• Resolve customer issues.

• Understand and comply with OSHA and EPA standards.

• Ensure employees perform required procedures and follow all policies as outlined in JTSS documentation.

• Ensure equipment and facilities are maintained.

• Handle personnel issues in absence of Store Manager in a professional manner.

• Ensure the store is opened and closed promptly.

• Counsel employees in absence of Store Manager, as needed.

• Follow all policies and procedures as outlined in the Employee Handbook and JTSS documentation.

• Assist Store Manager in training, leading and developing employees in accordance with JTSS guidelines.

• Assist management team in upholding store image standards.

• Other duties as requested or assigned.

Job Competencies:

• Customer service skills to manage the customer’s experience and difficult customer situations.

• Ethics and integrity to treat others with respect.

• Basic computer skills to enter customer and vehicle information correctly.

• Cash handling skills.

• Supervisory skills

**Required Work Experience: **(Required to be considered for this position)

Previous auto shop management experience or two (2) years of Auto Technician experience required.

Education:

High school diploma or a GED