Guest Experience Manager

Key Responsibilities

Manage the full guest experience before, during and after stays. Deliver personalised, high-quality guest service. Coordinate wellness, spa, yoga and nature experiences. Proactively address guest needs, concerns and feedback. Generate leads through networking, digital channels, partnerships and referrals. Promote and sell wellness packages, experiences and additional services.

Convert enquiries into bookings and maximise revenue. Build strong client relationships and encourage repeat business. Support marketing activities and business development initiatives. Ensure rooms, dining areas and wellness facilities are clean, prepared and guest-ready. Conduct regular facility and presentation checks.

Coordinate with housekeeping, maintenance and other teams. Manage guest registrations, records and feedback forms. Maintain accurate system and administrative records. Work closely with all departments to ensure service excellence. Maintain high standards of cleanliness, safety and presentation. Identify opportunities to improve guest experience and commercial performance.

Requirements

Experience in hospitality, guest relations or a client-facing role. Strong sales, marketing and lead-generation skills. Excellent communication and interpersonal skills. Strong organisational skills and attention to detail. Experience with guest administration and systems is advantageous. Passion for wellness, nature and customer service.

Willingness to work and live in a remote environment. Fluent English; Swahili is an advantage. Flexible to work according to guest and operational requirements. Commercially minded, proactive and results-driven. Kindly consider your application unsuccessful should you not be contacted within 7 working days