Technical Support/Help Desk

End-user device support. Troubleshooting network connectivity problems (LAN, WAN, WiFi). Support applications (Outlook, printing, scanning, etc.) Hardware support (Printers, MFPs, desk phones, etc.) Installation and configuration of a company’s hardware operating systems and applications. Maintenance and monitoring of computer networks and systems.

Diagnosing and solving hardware or software faults. Testing and evaluating new technology.

Requirements

1+ years of experience with a good understanding of Networking, Active Directory, and Windows, prior experience in tech support, desktop support, or a similar role. Bachelor’s degree in Computer Science, Engineering, or a related field.