Weekend Admissions Assistant

POSITION SUMMARY

All Together Recovery (ATR) provides multiple levels of ASAM SUD/BHSO care, including recovery housing, education, job training, employment, and other recovery-related support. The Admissions Assistant supports the admissions process by ensuring timely, compassionate, and organized intake of new clients. This role requires client interaction, administrative support, and coordination with clinical and medical teams.

The Admissions Assistant must demonstrate professionalism, empathy, and a strong commitment to the recovery community. They will ensure that all clients coming into any facility under ATR do so in a seamless manner, from time of inquiry to admission into the program while maintaining client satisfaction and appropriate occupancy levels.

KEY PERFORMANCE INDICATORS (KPIs): Admissions Process & Client Experience 95% of admissions paperwork completed accurately and within 24 hours of client intake. 100% of client demographics, insurance, and documentation entered correctly into KIPU. ≥ 90% client/family satisfaction on post-admission surveys. Ensure 100% completion of unsigned or pending tasks within 48 hours of notification.

Communication & Responsiveness Respond to 100% of calls, voicemails, emails, and Teams messages within 24 hours. Provide daily updates to Admissions Manager on incoming inquiries, pending intakes, and discharges. Maintain professional communication with courts, probation officers, and referral partners with documentation of each interaction.

Coordination & Documentation Verify insurance and financial guarantors for 100% of admissions prior to intake. Ensure 100% documentation of admissions activities in KIPU and tracking logs. Submit weekly reports of admissions activity, pending referrals, and bed utilization to Admissions Manager. Court & Community Engagement Attend 100% of court appearances in Boyle and Mercer Counties when treatment representation is required.

Participate in at least 1 outreach or community service event quarterly as a resource connector. Team Collaboration Attend 100% of scheduled staff meetings (weekly/monthly). Maintain active collaboration with medical and clinical staff regarding bed availability, intake readiness, and discharges. Provide quarterly feedback on admissions process improvements to leadership.

ADDITIONAL PERFORMANCE EXPECTATIONS These align with the qualitative aspects of the role but should be reflected in regular evaluations: Demonstrates leadership and integrity in all interactions. Models servant leadership and maintains a collaborative team culture. Ensures alignment with all relevant accrediting bodies (AODE, CARF, ASAM, DOC, Joint Commission, Department of Medicaid).

Engages in continuous quality improvement of the admissions process. Supports the development and implementation of admissions policies and procedures.