Microsoft Dynamics Consultant

Job description Roles and Responsibilities Greetings from GRM Technologies!!!

Job Summary

We are seeking an experienced and self-driven Senior Microsoft Dynamics 365 CRM Consultant to lead the full lifecycle of our CRM programme, from initial design and implementation through to customisation, integration, user enablement, and ongoing optimisation. Operating remotely, you will collaborate closely with business stakeholders across Sales, Customer Service, Marketing, and Operations to ensure the Dynamics 365 platform is aligned with our strategic objectives and delivers measurable value.

The ideal candidate should possess strong technical expertise in Microsoft Dynamics 365 CRM, Power Platform, and enterprise integrations, along with the ability to interact with stakeholders and translate business requirements into scalable CRM solutions.

Key Responsibilities

Implementation & Delivery Lead end-to-end Dynamics 365 CRM implementations including scoping, solution design, configuration, testing, and go-live. Define and document functional and technical requirements through stakeholder workshops and discovery sessions. Architect solutions across D365 Sales, Customer Service, Marketing (Customer Insights – Journeys), and Field Service modules.

Develop and manage the CRM implementation roadmap, ensuring delivery against timelines and budget. Customisation & Integration Configure and customise Dynamics 365 entities, forms, views, business rules, workflows, and Power Automate flows. Design, implement, and manage i. Frames within Dynamics 365 CRM forms to embed external web applications, dashboards, portals, and third-party tools, including configuring URL parameters, cross-origin communication, and security settings.

Design and build integrations between D365 CRM and third-party systems (ERP, e-commerce, logistics, support platforms, AS400) using REST APIs, Azure Integration Services, and the Power Platform. Leverage Power Apps (Canvas and Model-Driven) to extend CRM capabilities and deliver bespoke user experiences. Manage data migration activities including data mapping, cleansing, validation, and ETL processes.

Ongoing Support & Optimisation Serve as the subject-matter expert for all CRM-related queries, issues, and enhancement requests. Monitor system performance, proactively identify improvement opportunities, and implement optimisations. Manage CRM environments (Development, UAT, Production), solution lifecycle, and release management.

Administer licences, security roles, business units, and access controls in alignment with governance policies. Stakeholder Engagement & Training Act as a trusted advisor to business leaders, translating business needs into scalable CRM solutions. Facilitate training sessions, produce user guides, and champion CRM adoption across the organisation.

Provide project status updates and present solution designs to senior management. Required Qualifications & Skills Technical Expertise 8–14 years of hands-on experience implementing and supporting Microsoft Dynamics 365 CRM. Deep functional knowledge across D365 Sales, Customer Service, Marketing (Customer Insights), and Field Service.

Strong proficiency in Power Platform: Power Apps, Power Automate, Power BI for CRM reporting. Experience with Azure services relevant to CRM integration: Logic Apps, Service Bus, API Management, Azure Data Factory. Solid understanding of the Common Data Service / Dataverse data model and customisation framework. Proficiency in C# / .

NET plugins, JavaScript web resources, i. Frame web resources, and Liquid templates for portal development — including dynamic i. Frame URL construction using form context and Xrm.Web. Api. Experience with CRM data migration tools (SSIS, Kingsway. Soft, Scribe, or similar). Familiarity with DevOps practices for CRM: ALM, solution packaging, CI/CD pipelines (Azure DevOps).

Functional & Business Skills Strong understanding of CRM best practices across sales pipeline management, case management, marketing automation, and field operations. Ability to conduct requirements workshops and translate complex business processes into CRM configurations. Experience in user acceptance testing (UAT) facilitation, test script writing, and defect management.

Excellent communication skills — able to present technical concepts clearly to non-technical stakeholders. Certifications (Required / Preferred) Required: Microsoft Certified: Dynamics 365 Customer Engagement Functional Consultant Associate (MB-210 or MB-230). Preferred: MB-600 (Power Apps, D365 Solution Architect), PL-200 (Power Platform Functional Consultant).

Preferred: Azure Fundamentals (AZ-900) or Azure Developer Associate (AZ-204).

Nice to Have

Experience working with global manufacturing, retail, or distribution organisations. Exposure to Dynamics 365 Commerce, Finance, or Supply Chain Management. Familiarity with the ecomerce business model. Experience delivering CRM projects in multi-currency, multi-entity environments. Prior experience working in a Managed Services or IT Outsourcing (ITO) delivery model.

What We Offer

Opportunity to shape and own the CRM strategy of a globally recognised premium brand. Remote-first working culture. Collaboration with a skilled, multinational IT team and business stakeholders across multiple geographies. Access to continuous learning, Microsoft certifications, and professional development. Competitive remuneration aligned with experience and location.