Customer Researcher

Description We are seeking a Customer Researcher to establish a new voice-of-customer capability at AvaTrade. The role combines qualitative and quantitative research to understand customer needs, behavior, and churn, and translates findings into decisions for Product, Marketing, and Monetization. Success is measured by the extent to which research informs and changes decisions.

Responsibilities

· Build and develop AvaTrade's voice-of-customer research capability. · Plan and conduct customer interviews, surveys, usability tests, and churn studies. · Combine qualitative and quantitative research to understand customer needs, motivations, and pain points. · Work closely with the UI/UX team and analysts to connect customer feedback with behavioral evidence. · Translate findings into clear recommendations for Product, Marketing, and Monetization. · Present insights to stakeholders and support evidence-based decision-making. · Maintain a structured research approach and make findings accessible across teams. · Track how research insights influence or change product, marketing, and monetization decisions.

Requirements

Experience in customer research, UX research, consumer insights, or a related discipline. · Hands-on experience conducting interviews, surveys, usability tests, and customer studies. · Ability to work with both qualitative and quantitative research methods. · Strong research synthesis and ability to turn findings into actionable recommendations. · Experience collaborating with UI/UX, analytics, and business stakeholders. · Clear communication, curiosity, and strong stakeholder management skills. · Experience in digital B2C products or financial services is an advantage.