Parking Facility Supervisor

Job Details: Job Location: Albuquerque Fast Park

• Albuquerque, NM, Position Type: Full Time, Education Level: None, Salary Range: $18.00 - $20.00Hourly, Travel Percentage: None, Job Shift: Evening, Job Category: Management, Parking Facility Supervisor
• Fast Park & Relax Please apply by completing the application completely and provide a professional, up to date resume JOB ADDRESS: 2801 Yale Blvd SE, Albuquerque NM 87106 Shift - 4pm - 1am (4 nights/week including weekends) Fast Park & Relax has a fabulous opportunity for a positive, high energy, talented individual to apply their leadership skills in the travel industry. Fast Park & Relax, the premier offsite parking company near Albuquerque Sunport International Airport, offers a competitive wage, room for advancement with a national company and great benefits (PTO starts accruing on day one!). If you enjoy working in the travel/hospitality/service industry, please explore the opportunities we are offering. Job Purpose:
• To assist the General Manager in the daily operations of the Fast Park facility, ensuring smooth and efficient parking services for customers while maximizing revenue and maintaining a high level of customer satisfaction. This role involves supervising staff, managing customer interactions, overseeing financial transactions, and maintaining the overall appearance and functionality of the parking facility.

Key Responsibilities

• Assist in the daily operations of the Fast Park facility, including opening and closing procedures, staff scheduling, and inventory management.
• Supervise and train parking attendants, providing guidance on customer service, cash handling procedures, and parking lot management.
• Ensure excellent customer service by addressing customer inquiries, resolving complaints, and providing assistance with parking-related issues.
• Manage financial transactions, including cash handling, credit card processing, and daily revenue reconciliation.
• Monitor and maintain the parking facility, ensuring cleanliness, safety, and proper functioning of equipment.
• Enforce parking rules and regulations, issuing citations as needed and addressing any security concerns.
• Assist with marketing and promotional activities to attract and retain customers.
• Prepare daily, weekly, and monthly reports on parking activity, revenue, and expenses.
• Maintain a safe and secure environment for both customers and employees.
• Communicate effectively with the staff and customers.
• Stay up-to-date on industry best practices and company policies.
• Perform other duties as assigned. Employee Benefits:
• Medical (PPO or HDHP)
• Dental
• Vision
• HSA (Health Savings Account)
• Basic Life / AD&D
• Supplemental Life / AD&D
• Disability Insurance
• EAP (Employee Assistance Program) - 401(k) Retirement Savings Plan
• Paid Time Off (“PTO”)
• Holiday Pay Qualifications: Required Education:
• High School Diploma or equivalent Required Experience:
• Minimum of 1 year of experience in customer service, preferably in a parking or hospitality environment.
• Experience handling cash and credit card transactions.
• Experience with basic computer operations, including data entry and report generation.

Required Skills

• Excellent communication and interpersonal skills, with the ability to interact effectively with customers, colleagues, and supervisors.
• Strong problem-solving skills and the ability to handle customer complaints and difficult situations with professionalism and tact.
• Ability to work independently and as part of a team.
• Ability to multitask and prioritize tasks in a fast-paced environment.
• Ability to stand for extended periods and work outdoors in various weather conditions.
• Ability to follow established procedures and guidelines.
• Ability to maintain a professional appearance and demeanor at all times.
• Basic math skills.
• Ability to operate parking-related equipment (e.g., ticket dispensers, gates).
• Ability to read and interpret maps and directions.
• Ability to maintain accurate records.
• Ability to work flexible hours, including weekends and holidays.
• Valid driver's license and clean driving record (may be required depending on specific job duties).
• Ability to understand and follow safety regulations.