Customer Service Representative

Description What You’ll Do Answer incoming calls, texts and emails from drivers, fleet clients, motor clubs, police and insurance companies Take down service requests accurately: location, vehicle details, what’s wrong, and how to pay Send jobs to drivers through our dispatch software and track them until they’re done Give customers accurate arrival times and keep them updated Quote standard service rates and take payments over the phone Handle complaints with patience and pass escalations to the right team Keep records in [software name] current and accurate Coordinate impound releases, storage questions and vehicle pickups What We Offer Health, dental and vision insurance Paid time off and holiday pay 401(k) [with match] Paid training — no towing experience needed Room to grow into dispatch lead or operations roles Requirements What We’re Looking For Preference will be given to bilingual candidates 1+ year in customer service, a call center or dispatch (towing or automotive experience is a plus) A calm, clear phone voice, including when callers are upset Comfort switching between several screens and tasks at once Good typing speed and attention to detail Basic knowledge of local roads and geography Willingness to work nights, weekends or holidays as scheduled High school diploma or equivalent Nice to Have Experience with Towbook, Omadi, Beacon or similar dispatch software Bilingual (English/Spanish) Experience working with motor clubs such as AAA, Agero or Allstate