Customer Experience Specialist

Customer Experience Specialist $17+/hour to start | Green Bay, WI | 100% Employee-Owned Love helping people? You’re in the right place. You’ll be the go-to person when customers have questions and need help with their service order. Through phone calls, emails, texts, and chats, you’ll listen, solve problems, and help turn questions and concerns into positive experiences.

What You’ll Do Be the problem solver. Help customers with questions, concerns, and service needs, primarily over the phone. Make every interaction count. Provide support through inbound calls, email, text, and online chat. Turn challenges into a fresh start. Listen, empathize, and help find solutions when things don’t go as planned.

Keep things moving. Help manage service orders and communicate with customers and teammates to get things taken care of. Bring the human touch. Make customers feel heard, supported, and valued – never just another number. What’s In It For You? $17+/hour to start, based on relevant experience Employee Stock Ownership Plan (ESOP) and 401(k) with match, totaling a 7% company contribution toward retirement Health, dental, and vision insurance, plus HSA contributions Company-paid life and disability insurance Paid holidays and vacation Employee discount and onsite gym Is This You?

Genuinely enjoy helping people & finding solutions Communicate strongly & know how to listen Ability to juggle multiple priorities without losing track of the details Comfortable with computers and learning new systems Enjoy working with a team & finding ways to make things better Ready To Bring the WOW? Since 1946, WG&R has served Northeast Wisconsin.

Today, we’re 100% employee-owned. When you join our team, you’re not just joining a company – you’re becoming part of its success. Apply today and start building your future with WG&R!