Financial Center Assistant

REPORTS TO: FINANCIAL ADVISOR APPROVED BY: HR/FINADVISOR POSITION TYPE: Non-Exempt The FNB Community Bank, Vandalia, IL The FNB Community Bank is the only locally owned community bank in Bond, Fayette and Marion Counties. Established in 1865, we currently have 7 locations in the following communities: Vandalia, Patoka, Ramsey, Greenville, & Mulberry Grove.

We have a Financial Center Assistant position available for the Vandalia location. Vision: The FNB Community Bank’s Vision consists of our Commitment, Passion and Niche as follows: Commitment: To provide friendly, knowledgeable service you can trust. Passion: To earn our customers’ trust every day. Niche: Providing leadership and financial services for our communities.

SUMMARY/OBJECTIVE The Financial Center Assistant is a position that offers support to the branch’s various departments. Primary duties include carrying out clerical and administrative duties for the Trust Department as directed by the Assistant Trust Officer(s). Other duties are to provide support to the departments of the Financial Advisors, Investment Center, and Customer Services.

ESSENTIAL FUNCTIONS

Be customer service driven and respond to all customer requests with tact, diplomacy, and a sense of urgency Create and maintain account records and files according to established procedures Prepare checks and administer accounts according to the request of the Financial Advisor Prepare departmental mailings Produce daily and periodic reports; review and reconcile as directed Deliver documents to attorneys, accountants, etc.

Represent the bank in a manner that maintains and expands positive relations with customers, potential customers and coworkers Review and comply with all state and federal regulations and FNB policies and procedures Provide customer assistance over the telephone and in person as necessary Produce, review, and reconcile daily and periodic reports Maintain the highest level of confidentiality WORK ENVIRONMENT This job operates in a professional office environment.

This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Work will occasionally be done outside in all weather conditions. WORK REQUIREMENTS High quality customer service skills Excellent interpersonal skills; relates well to others Responds well to feedback; coachable Detail oriented Solid communication skills which include verbal, written and listening skills Desire to expand product knowledge and procedural skills Ability to read and comprehend legal and regulatory material related to job area Valid driver’s license and the ability to travel to all FNB locations PHYSICAL DEMANDS Must be able to sit and/or stand for 40 hours per week or more Must be able to repeatedly bend, twist, kneel/squat and reach overhead Must be able to lift and carry up to 30 lbs.

regularly and up to 50 lbs. occasionally Must be able to push/pull up to 20 lbs. regularly and up to 50 lbs. occasionally Must be able to work indoors and outdoors in all weather conditions REQUIRED EDUCATION AND EXPERIENCE An Associate’s degree or High School education with office or financial services experience preferred