Technician Level 2

To provide technical support in the Configuration Department Work Location: This is an onsite position based in El Paso, Texas. The selected candidate must be able to work onsite at the designated location. Perform the following duties Configuration of handheld, tablet, laptop, PC, router and similar product lines Participate in the installation and upgrades of the various computer products hardware and software accurately and completely as defined in the build instructions Review the work order and staged material confirming correct components and accurate quantities are inducted into the work flow Scan the required data points to update the shop floor control system, create asset or other required labels Apply all required labels Install and validate all integrated hardware on the bill-of-material Connect to networks or web sites to download updates or configurations Set and configure bios and firmware Locate and load appropriate system drivers Configure and validate the required software including the OS, IOS, ISP or custom software image or packages.

Run and validate hardware and software diagnostics Maintain and exceed productivity goals for the department. Ensure specified processes, procedures and reporting methods for each customer are followed. Perform Level II troubleshooting and quality inspection Ensure work flows smoothly. Plans work methodically. Train associates on integration procedures when necessary Participate in regular housekeeping initiatives and daily cleaning maintenance.

Standards & documented procedures are adhered to at all times. All

• Health and Safety All Accidents are reported to management and/or the Health and Safety representative immediately. Responsible for maintaining cleanliness of the Distribution centre by ensuring all work areas are clean, orderly and in compliance with Health and Safety practices. Advocate of “clean as you go”. Promote safety by identifying and promoting potential safety risks and providing recognition. Should a Health and Safety concern be present, inform management and/or Health and Safety representative immediately. Participate in regular housekeeping initiatives and daily cleaning maintenance. Remain accident free. Working Conditions Normal levels of stress and mental exposure. Able to concentrate Able to lift and move product weighing up to fifty (50) pounds on a regular and consistent basis Able to work shifts (stay late when necessary) Able to stand for long periods of time Distribution Centre environment